Hiking , Reading, Doing DIY projects
Hi, I’m
Angela Mkhonwana
Junior Front Of House Receptionist
Edenvale
Summary
Motivated self-starter with a proven ability to take initiative and thrive in minimal supervision environments, dedicated to delivering superior service in customer relationship management and communications. Experienced in managing front desk operations while fostering a welcoming atmosphere for clients. Strong organizational skills and meticulous attention to detail enhance office efficiency. Known for exceptional communication abilities and adeptness in high-volume settings, consistently achieving results through collaboration and adaptability. Tech-savvy innovator passionate about leveraging emerging technologies to drive productivity and continuous improvement, bringing a fresh perspective and unwavering commitment to quality and success.
Overview
9
years of professional experience
2
Certificates
5
Languages
Work History
Bidvest Facilities Management (ABSA Head Office)Johannesburg
Temporary Front of House Receptionist
01.2024 - 07.2024
Job overview
- Welcoming clients to make sure they feel welcomed and keeping record of client visits
- Responded to inquiries from over 20 callers a day seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Rendering customer service support and assistance
- Booking of boardrooms via the Condeco system
- Making calls over, sending emails and teams messages
- Respond to complaints, adhere to ABSA procedures and policies when granting clients access to the building
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
IA AUTO Car DealershipJohannesburg
Sales Representative
05.2018 - 07.2021
Job overview
- Delivering a high standard of about 15 sales per month, administration and financial management
- Participating in auctions
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Marketing and advertisement
Greys Marine CC (Woolworths Fish Counter)Johannesburg
Fishmonger
06.2015 - 02.2016
Job overview
- Receiving stock, filleting and packaging of seafood
- Cleaned and sanitized equipment, tools, and work surfaces.
- Demonstrated excellent knife skills for portioning, filleting, deboning, and trimming various species of fish.
- Interacted with customers to foster loyalty and satisfaction.
- Worked closely with the management team to identify sales opportunities by monitoring industry trends and customer feedback.
- Customer service, sales and liaison
- Performing as a strong member of a cohesive team with strict enforcement of health and safety, statutory regulations, quality standards as well as compliance requirements
- Maintains security by following procedures
Education
City Deep Community Learning Centre Johannesburg, South Africa
General Education And Training Certificate from ABET LEVEL 4, NQF LEVEL 1
05.2001
Regenesys Business SchoolSouth Africa
Higher Certificate from Business Management NQF level 5
05.2023
Quest Computer Skills CentreSouth Africa
Basic Bookkeeping and Basic Pastel Partner from Certification
01-2022
Skills
Proficient in Microsoft Office Suite
Strong understanding of SAP applications
Skilled in negotiation and relationship management
Adherence to service level agreements (SLA)
Security Processes
Conducting risk assessments
Occupational health and safety management
Six years of driving experience
Data entry
Telephone skills
File management
Office management
Certification
Subjects passed in Business Management
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Achieved high school basic education by completing assessments and going back to school at the age of 28 to ensure my academic improvement with accuracy and efficiency.
Interests
Timeline
Temporary Front of House Receptionist
Bidvest Facilities Management (ABSA Head Office)
01.2024 - 07.2024
Sales Representative
IA AUTO Car Dealership
05.2018 - 07.2021
Fishmonger
Greys Marine CC (Woolworths Fish Counter)
06.2015 - 02.2016
City Deep Community Learning Centre
General Education And Training Certificate from ABET LEVEL 4, NQF LEVEL 1
05.2001
Regenesys Business School
Higher Certificate from Business Management NQF level 5
Quest Computer Skills Centre
Basic Bookkeeping and Basic Pastel Partner from Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)
Sepedi
Advanced (C1)
IsiXhosa
Advanced (C1)
Afrikaans
Elementary (A2)
References
Available upon request.