ANGEL ZUNGU
Customer Service Agent
Durban
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Service Representative
Concentrix
Durban
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Agents for Avo Energy
SYNERGY CONTACT CENTRE
02.2023 - 08.2025
- Customer service agent for energy and gas campaign based in UK, my responsibility was to collection of outstanding dept. balance and also offer best suitable solution for customer not able to meet payment on time
Sales Agent for Spirit Airlines
CCI South Africa
Umhlanga
09.2020 - 12.2021
- Increased sales of promotional items by effectively informing customers of ongoing deals and discounts.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
- Assisted call-in customers with questions and orders.
Education
Gauteng City College
06.2022
High School Diploma -
Hill View Secondary School
Durban 12.2019
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
References
- Mr,Isaac Nzimande -Concentrix, 071 405 6594
- Mrs., Thembelihle -Synergy contact centre, 081 754 8639
- Ms Mpilo Madlala -CCI, 078 570 1332
Interests
Literacy, Adventurous, Traveling
Timeline
Customer Service Representative
Concentrix
08.2023 - Current
Agents for Avo Energy
SYNERGY CONTACT CENTRE
02.2023 - 08.2025
Sales Agent for Spirit Airlines
CCI South Africa
09.2020 - 12.2021
Gauteng City College
High School Diploma -
Hill View Secondary School