Angel Kgabo
Sales Assistant/ Customer Service Representative
Johannesburg
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Dynamic Sales Executive with 5+ years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
8
8
years of professional experience
Work History
Technical Consultant
MTN Communications
05.2023 - 05.2024
- Troubleshot systems comprised of telecommunications and Internet connectivity.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Promptly responded to inquiries and requests from prospective customers.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Communicated with clients regarding account services, statements, and balances.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained accurate record-keeping with proactive attention to client information updates.
B2B Account Executive
Vodacom South Africa
12.2020 - 04.2023
- Supported business growth initiatives by actively seeking opportunities to upsell or cross-sell additional products or services that aligned with customer needs during interactions.
- Managed multiple accounts simultaneously with attention to detail while prioritizing urgent tasks according to importance or complexity level.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved accounting, service and delivery concerns.
- Facilitated timely order processing and delivery by liaising between customers, sales representatives, and logistics teams.
- Reduced response times for critical issues by implementing an escalation process that streamlined communication between departments involved in troubleshooting efforts.
- Responded proactively and positively to rapid change.
- Increased client retention rates by building strong relationships and providing personalized support for their business needs.
- Boosted overall customer experience by upholding company policies while offering flexible solutions tailored to individual client requirements.
Retention Customer Service Representative
Netstar Technologies
06.2019 - 12.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retention Representative
Clientele Life
02.2017 - 06.2019
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed new strategies for customer retention activities.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Would Make +150 Calls Per Day to Potential Clients to Demonstrate Sales.
B2B Sales Executive
Aegis BPO
01.2016 - 02.2017
- Developed and implemented account management plans to establish customer satisfaction.
- Conducted comprehensive market research to identify new potential clients and business opportunities.
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.
- Facilitated business by implementing practical networking techniques.
Education
No Degree - Logistics And Transportation Management (Higher Ce
IQ ACADEMY
Johannesburg, South Africa 04.2001 -
No Degree - Marketing Management And Research
EKURHULENI EAST COLLEGE
Johannesburg, South Africa 04.2001 -
High School Diploma -
SPRINGS SECONDARY SCHOOL
Johannesburg, South Africa 04.2001 -
Skills
Quality Assurance Testing
IT Infrastructure Planning
Problem-Solving
ITIL Framework
Attention to Detail
Competitive benchmarking
Goal Setting
Client Relations
Reliability
Analytical Skills
Customer proposals
Presentation Development
Self Motivation
Team Collaboration
Proficient in [Software]
Technical Analysis
Mobile Application Development
Helpdesk support
Teamwork and Collaboration
Team building
Organizational Skills
Decision-Making
Client Needs Assessment
Analytical Thinking
Effective Communication
Adaptability and Flexibility
Excellent Communication
Business Analysis
Time management abilities
Written Communication
Systems Analysis
Interpersonal Communication
Code debugging
Microsoft Office
Problem Resolution
Microsoft Word
Timeline
Technical Consultant
MTN Communications
05.2023 - 05.2024
B2B Account Executive
Vodacom South Africa
12.2020 - 04.2023
Retention Customer Service Representative
Netstar Technologies
06.2019 - 12.2020
Retention Representative
Clientele Life
02.2017 - 06.2019
B2B Sales Executive
Aegis BPO
01.2016 - 02.2017
No Degree - Logistics And Transportation Management (Higher Ce
IQ ACADEMY
04.2001 -
No Degree - Marketing Management And Research
EKURHULENI EAST COLLEGE
04.2001 -
High School Diploma -
SPRINGS SECONDARY SCHOOL
04.2001 -