Angel Bowman
Call Centre Agent
Cape Town
Summary
A versatile and results-driven professional with a diverse background in customer service, legal support, promotional work, and teaching. With experience as a waitress, paralegal, call center agent in a law firm, and in promotional roles, I possess strong communication, organizational, and problem-solving skills. My expertise includes handling client inquiries, legal documentation, and providing administrative support, as well as promoting brands and engaging with customers in dynamic environments. Having recently completed an English TEFL course, I am enthusiastic about applying my diverse skill set in customer service, legal support, and teaching opportunities.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Call Centre Agent
Lipco Law For All
01.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Promotional Model
Corona
02.2025 - 02.2025
- Rehearsed cat walks and special choreography in preparation for fashion exhibits.
- Applied makeup in accordance with clothing style.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
Promoter
Rooftop on Bree Club
01.2025 - 02.2025
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Increased event attendance by effectively promoting and marketing upcoming events through various channels.
- Generated leads for company sales team by collecting contact information from interested event attendees.
- Worked with team to achieve sales goals for products.
Promoter
Cipla
01.2024 - 01.2024
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
Paralegal
Lipco Law For All
01.2023 - 01.2024
- Prepared legal briefs, motions, and pleadings.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
Waitress
Doodles Restaurant
10.2022 - 01.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Social Science - Social Sciences
Boston College
Cape Town, South Africa 04.2001 -
Skills
- Customer service
- Customer relationship management
- Customer communications
- Problem-solving skills
- Communicating with clients
- Customer support
- Inbound phone calls
- Call control
- Data entry
- Teamwork and collaboration
Timeline
Promotional Model
Corona
02.2025 - 02.2025
Promoter
Rooftop on Bree Club
01.2025 - 02.2025
Call Centre Agent
Lipco Law For All
01.2024 - Current
Promoter
Cipla
01.2024 - 01.2024
Paralegal
Lipco Law For All
01.2023 - 01.2024
Waitress
Doodles Restaurant
10.2022 - 01.2023
Bachelor of Social Science - Social Sciences
Boston College
04.2001 -
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