Motorsports
Anesvan Naidoo
Software Consultant/Technician
Durban North
Summary
Currently employed as a Software Consultant/Technician with around 4 years of diverse experience in software/technical support and development.
I have completed all modules for the National Diploma in Electronic Engineering (S1 – S4) and am now pursuing a BSc degree in Computer Science part-time, nearing my third year of studies.
Eager to expand my skills in Software and Systems Development, I am seeking a role that offers opportunities to gain valuable experience, tackle new challenges, and further develop my skills to contribute effectively to organizational success.
Known for being hardworking, self-motivated, and technically inclined, I bring a goal-oriented, composed, and friendly demeanor to every project.
With a strong foundation in leadership and a passion for teamwork, I thrive on continuous learning and sharing knowledge to foster a successful work environment. Upholding good morals and values, I approach challenges with a positive attitude and enthusiasm, ensuring professional and effective communication with both customers and colleagues.
Looking ahead, I am enthusiastic about leveraging my skills, learning from new experiences, and making significant contributions to a company's growth and innovation.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Software Consultant / Developer
PARIS Technologies International
1 2023 - Current
- Conduct comprehensive software testing to ensure product quality, reliability, and performance.
- Develop Proof of Concept (POC) models to demonstrate feasibility and effectiveness of new solutions.
- Correct errors in back-end model development to enhance system performance, accuracy, and reliability.
- Design and implement APIs for seamless integration and functionality between systems.
- Utilize SQL Studio for advanced database development and management , including efficient data querying and manipulation.
- Leverage PowerBI for data visualization and business intelligence reporting , creating insightful and actionable reports.
- Improve software efficiency by troubleshooting and resolving coding issues.
- Enhance software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Optimize code readability and maintainability by utilizing best practices in coding standards and documentation.
- Perform thorough bug testing to identify, document, and resolve issues before deployment.
- Collaborate with cross-functional teams to deliver high-quality software products on time and within budget.
- Provide exceptional client support by addressing and resolving software-related issues through various communication channels.
- Offer technical support for software installations, upgrades, and usage , ensuring smooth operations and user satisfaction.
- Train clients on software functionality and usage , ensuring proficiency and confidence in using the software.
- Deliver client training on software usage , tailored to specific needs and requirements.
- Utilize internal tools such as PARIS and BI Tech Products for efficient project management and data analysis.
- Proficient in Microsoft products and Office suite , enhancing productivity and collaboration across teams.
- Design, test, install, and monitor new systems , ensuring they meet specifications and perform as intended.
- Serve as the primary liaison between customers and the development team , relating feedback and concerns for future software updates.
- Provide quality assurance testing through alpha and beta cycle development channels to ensure pre-release software quality.
- Consult with clients to align future software development with customer priorities and expectations.
- Prepare system diagrams and flow charts to support problem analysis and communicate design concepts.
- Execute program modifications and document results of software research tools and applications.
Software Support Technician
PARIS Technologies International
11.2021 - 12.2022
- Bug Testing to identify, document, and resolve issues before deployment.
- Conducted regular testing of new software releases , ensuring seamless integration and minimal disruptions for end-users.
- Support on software-related queries and issues to provide exceptional client support.
- Technical Support for installations and upgrades to ensure smooth operations and user satisfaction.
- Training on software functionality and usage , ensuring proficiency and confidence in using the software.
- Provided exceptional customer service through clear communication, empathetic listening, and diligent problem-solving efforts.
- Investigated and resolved production issues escalated by the software support team.
- Spearheaded cross-functional initiatives between the software support team and other departments, improving company-wide understanding of product capabilities.
- Software Demonstrations , both internal and to clients, to showcase software capabilities and features.
- Utilize SQL for efficient data querying and manipulation.
- Leverage PowerBI for data visualization and business intelligence reporting.
- Utilize internal tools such as PARIS and BI Tech Products for efficient project management and data analysis.
- Proficient in Microsoft products and Office suite , enhancing productivity and collaboration across teams.
- Improved software functionality by providing timely technical support to end-users.
- Communicated complex technical concepts clearly to non-technical users, leading them confidently through troubleshooting steps without frustration.
- Increased efficiency by creating and maintaining an organized knowledge base of known issues and solutions.
- Enhanced customer satisfaction by providing timely and accurate software support services.
- Assisted in the implementation of new software systems , providing end-user training and support during the transition period.
Key Account Manager
MPC Connect
09.2020 - 10.2021
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem-solving.
- Proactively identified potential issues within key accounts , taking corrective action to prevent loss of business or dissatisfaction.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with the team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team , monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions , resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through a positive attitude and attentive response.
- Mentored junior staff members , helping them develop their leadership potential and advance in their careers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance , enforcing compliance with company procedures relating to absenteeism.
- Evaluated team member performance against established objectives during regular reviews , offering praise for achievements or identifying areas requiring further development.
Learning Consultant
MPC Connect
7 2018 - 9 2020
- Developed methods to teach independent study skills to help students excel academically.
- Utilized learning management systems to efficiently manage course materials, assignments, and evaluations.
- Monitored student progress, recorded scores and provided learning support for students in English studies.
- Identified problems with students by clearly and effectively addressing issues.
- Enhanced student comprehension by utilizing engaging multimedia resources during online lessons.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained new employees in specific job requirements.
- Organized group workshops aimed at improving specific skills or addressing common challenges faced by the team.
Education
Bachelor of Science - Computer And Information Sciences
University of South Africa
Durban, South Africa 04.2001 -
National Diploma in Electrical (Light Current) Eng - Electrical, Electronics And Communications Engineering
Durban University of Technology
Durban, South Africa 04.2001 -
National Senior Certificate (Matric) - High School
Northwood Boys' High School
Durban, South Africa 04.2001 -
Skills
-
Software Development
Coding
Python
Software Analysis
Technical Support
Business Analysis
API Integration
Software Debugging
Electrical Troubleshooting
System Troubleshooting
Client service and support
Software Development
Programming
Problem-Solving
API Integration
SQL integration
Testing and debugging
Technical Support
Technical Analysis
Software Applications
SQL development
Soldering and wiring
Electrical design
Electronic Circuit Design
Microcontroller programming
Object-Oriented Programming
Python Programming
SQL Proficiency
Windows OS familiarity
Project Management
Hardware and software installation
Remote Support
Accomplishments
- Formula E-Car Design - EuroP Education Certificate for completion of training and practice in Formula E-car Projecting - This included projecting a formula car and an electric power train with a 3D model, calculations, estimation of total cost, weight and dimensions. Duration: October - December 2020
- Toastmasters International Speaking Course
Additional Information
37% Physical Disability - Resulting from a car crash in 2012 although this does not hamper my ability to perform physical tasks and is only disclosed for Employment Equity Act related reasons.
Certification
Microsoft Certification: Azure Database Administrator Associate
Interests
Football
Sports
Technology
References
Avin Munnah
Senior Software Consultant - Paris Technologies
amunnah@paristech.com
+2768 063 7201
Kegan Naidoo
Software Consultant - Paris Technologies
knaidoo@paristech.com
+2766 210 9902
Rudi Leppan
Centre Manager - MPC Connect
rudil@mpc.co.za
+2771 352 1455
Timeline
Microsoft Certification: Azure Database Administrator Associate
08-2022
Microsoft Certification: Azure Database Fundamentals
04-2022
Software Support Technician
PARIS Technologies International
11.2021 - 12.2022
Key Account Manager
MPC Connect
09.2020 - 10.2021
Bachelor of Science - Computer And Information Sciences
University of South Africa
04.2001 -
National Diploma in Electrical (Light Current) Eng - Electrical, Electronics And Communications Engineering
Durban University of Technology
04.2001 -
National Senior Certificate (Matric) - High School
Northwood Boys' High School
04.2001 -
Software Consultant / Developer
PARIS Technologies International
1 2023 - Current
Learning Consultant
MPC Connect
7 2018 - 9 2020
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