Anesu Nicole Abudumussa
Receptionist
Johannesburg
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated during tenure at MetroFibre Networks. Skilled in office administration and verbal communication, adept at managing multiple tasks efficiently. Achieved significant improvements in document organization and client relations, contributing to a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Receptionist(Care Consultant)
Nimpa Health Care(NHC)
04.2022 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Respond to inquiries from callers seeking information.
- Keep reception area clean and neat to give visitors positive first impression.
- Answer phone promptly and direct incoming calls to correct offices.
- Resolve customer problems and complaints.
- Confirm appointments, communicate with patients, and update patient records on system
- Manage multiple tasks and meet time-sensitive deadlines.
- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- Making sure all tasks are completed effectively and on time so that professionals can have a healthy and comfortable working place
Administrative Assistant
MetroFibre Networks
03.2020 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Worked with contractors and ensured they were placed within the required sites on time
Service Desk Technician
Aenova 360
02.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Provided exceptional customer service, building rapport and trust with clients through effective communication.
- Participated in cross-functional teams to support IT projects, contributing technical expertise as needed.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
Education
CGMA - Accounting And Finance
CIMA GLOBAL
South Africa 04.2001 -
High School Diploma -
Knowstics Academy
Mutare 04.2001 -
Skills
Data Entry
Telephone skills
File Management
Office Management
Administrative Support
Customer/Client relations
Time Management
Bookkeeping
Organization skills
Verbal and written communication
Office Administration
Timeline
Receptionist(Care Consultant)
Nimpa Health Care(NHC)
04.2022 - Current
Administrative Assistant
MetroFibre Networks
03.2020 - 04.2022
Service Desk Technician
Aenova 360
02.2019 - 03.2020
CGMA - Accounting And Finance
CIMA GLOBAL
04.2001 -
High School Diploma -
Knowstics Academy
04.2001 -
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