Anestacia Plessis
Team Leader
Jhb
Summary
I am drivven in Quality Improvement and Effective Communication, enhancing team performance and customer satisfaction. Very dedicated and approachable, Im reliable and able to adapt in different work environments. Proactive and goal-oriented, excellent time management skills and able to learn and apply new skills easily.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
First National Bank
06.2017 - Current
Set Performance expectations for the team.
Monitoring progress towards goals.
Develop team members through development and monthly discussions.
Daily resources planning.
Providing month end reports.
Dealing with irate customer queries and care complaints.
Quality Assurance
First National Bank
12.2015 - 06.2017
Implementing processes and ensure that there are no loop holes in the processes.
Review and update quarterly processes.
Enhanced the customer satisfaction by establishing quality assurance.
Administrator
First National Bank
04.2011 - 12.2015
Daily calling various service providers and customers and keeping them updated with the debit order changes and status.
Providing exceptional customer service both internal and external.
Multi-skilled agent.
Education
High School Diploma -
Oakdale Secondary
South Africa 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Problem-Solving
Quality Improvement
Documentation And Reporting
People Management
Client Service
Performance Improvement
Leading Team Meetings
Complaint resolution
Work Planning and Prioritization
Attention to Detail
Team Collaboration
Effective Communication
Active Listening
Reliability
Additional Information
Additional Udemy Short Courses
- Business Analysis: Functional & Non Functional Requirements, 2024
- Understanding API's and RESTful API's Crash Course, 2024
- Essential Non Technical Skills of the Effective Data Scientists
- Process Flowcharts & Process Mapping for beginner's & The Advanced
Certification
Generic Managment (NQF5)
Languages
English
Afrikaans
Hobbies
Swimming
Biking
Cooking
Timeline
Generic Managment (NQF5)
04-2024
Team Leader
First National Bank
06.2017 - Current
Quality Assurance
First National Bank
12.2015 - 06.2017
Administrator
First National Bank
04.2011 - 12.2015
High School Diploma -
Oakdale Secondary
04.2001 -
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