Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
ANESKE SMIT

ANESKE SMIT

Service Delivery Manager
Pretoria

Summary

Offering 4 years of combined experience as a Scheduler, Coordinator, and Service Delivery Manager in the telecommunications industry, along with valuable experience as a Preschool Teacher (2016-2017), demonstrating strong communication, organizational, and leadership skills across diverse roles.

Overview

9
9
years of professional experience

Work History

Fibre Co-ordinator & Service Delivery Manager

BRITELINKMCT
Pretoria
03.2022 - Current
  • The (FTTH) Service Delivery Manager is responsible for planning, executing and evaluating projects according to predetermined timelines
  • Building and managing planning and project teams, reporting to the project sponsor and ensuring quality control throughout project life cycles are central to this position
  • Coach, mentor, motivate and supervise project team members
  • Influence them to take positive action and accountability for their assigned work
  • Take corrective action (if required)
  • Effectively communicate department expectations to team members and contractors in a timely and clear fashion
  • Manage teams and delegate tasks
  • Identify and manage department dependencies
  • Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved
  • Identify potential crises, devise contingency plans
  • Adhere to operational procedures to ensure that the regional department runs smoothly
  • Plan and facilitate effective department meetings
  • Effectively allocate available resources and determine if additional resources will be required
  • Manage department costs: forecast vs
  • Actual
  • Develop tools and best practices for improved department management
  • Ticket management and preventative maintenance
  • Effective and efficient resource allocation
  • Outage management
  • Administration
  • Communicate and provide regular feedback to the client
  • Monitor teams and delegate tasks accordingly
  • Supervised operations of 24-hour customer service desk staffed by 25 team members.

Fibre Co-Ordinator

NANO FIBRE
Johannesburg
01.2022 - 02.2022
  • Managing 18 teams based in KZN
  • Communicate with technicians and clients to ensure everyone is aligned
  • Ensure that projects and programs are proceeding according to scope
  • Coordinate the flow of information to maximize efficiency and expedite workflow to multiple parties
  • Provide weekly progress updates to customers and other Managers and Directors as necessary
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Fibre Scheduler & Co-Ordinator

HEROTEL TSHWANE
Pretoria
09.2020 - 01.2022
  • Scheduling installs for 15+ technicians daily
  • Route planning
  • Communicate with technicians and clients to ensure everyone is aligned
  • Ensure all job cards are finalized
  • Produce daily reports on activities
  • Managing on large scale level 1MOS meeting with all technicians
  • Assisting all schedulers in our Central HUB
  • Allocating of fibre colours
  • Creating PPPOE details
  • Managing all schedulers training throughout the whole Central HUB
  • Follow up with clients after installation has been done
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.

Receptionist & Dental Assistant

DR BENCE & ACCOCIATES
Pretoria
01.2018 - 12.2019
  • Handled all reception duties
  • Dental assistant
  • Sterilized rooms and prepped equipment and instruments for 7+ procedures daily.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Pre-school Teacher

Kids-Zone Kleuterakademie
Pretoria
01.2016 - 12.2017
  • Educate students ages 3years – 4years
  • Educate students ages 4years – 5years
  • Create a safe, engaging, and nurturing classroom environment for young learners
  • Plan and implement age-appropriate lessons that promote cognitive, social, emotional, and physical development
  • Observe and assess children’s progress, providing regular feedback to parents and caregivers
  • Foster social skills, teamwork, and emotional development through guided interactions
  • Communicate effectively with parents and guardians to ensure collaborative support for each child
  • Provide individualized attention to meet the diverse needs of students
  • Promote physical development through structured activities and active play
  • Maintain classroom discipline and ensure the safety and well-being of all children
  • Encourage creativity and imagination through hands-on activities and play
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Applied play-based strategies to provide diverse approaches to learning.

Education

National Senior Certificate -

Oos-Moot High School
Pretoria

TEFL 150 HOUR & TEYL 60 HOUR -

TEFL Universal

Skills

  • Courteous

  • Service oriented

  • Poised under pressure

  • Staff Training and Coaching

  • Quality Assurance

  • Solid written and verbal communicator

  • Willing to learn

  • Computer literate

  • Creativity

  • Patience

  • Classroom Management

  • Computer Literacy

  • MS Office/outlook

  • Excel

  • Vumatel QuickBase

  • Britelink QuickBase

  • Herotil

Personal Information

  • Date of Birth: 05/23/97
  • Driving License: Code B

Timeline

Fibre Co-ordinator & Service Delivery Manager

BRITELINKMCT
03.2022 - Current

Fibre Co-Ordinator

NANO FIBRE
01.2022 - 02.2022

Fibre Scheduler & Co-Ordinator

HEROTEL TSHWANE
09.2020 - 01.2022

Receptionist & Dental Assistant

DR BENCE & ACCOCIATES
01.2018 - 12.2019

Pre-school Teacher

Kids-Zone Kleuterakademie
01.2016 - 12.2017

National Senior Certificate -

Oos-Moot High School

TEFL 150 HOUR & TEYL 60 HOUR -

TEFL Universal

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ANESKE SMITService Delivery Manager