Anesipho Mpalala
Johannesburg
Summary
I am a passionate Customer Service Representative and I specialize in resolving product-related inquiries and complaints to maximise customer satisfaction. I manage inbound/outbound calls, chats and emails efficiently, ensuring swift resolution of queries. I maintain accurate records of interactions, supporting seamless communication and service delivery.
Overview
4
4
years of professional experience
Work History
Online Banking Consultant
Nutun
Sandton
02.2025 - Current
- Assessed clients' financial needs to offer tailored solutions
- Delivered exceptional customer service, enhancing client satisfaction
- Monitored and managed clients' accounts to ensure optimal performance
- Cultivated and strengthened client relationships through regular communication and support
Customer Service Representative
Aegies
Johannesburg
10.2023 - 01.2025
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Admin Assistant
ProTrack
Johannesburg
06.2022 - 10.2023
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Collaborated closely with other managers to smooth and improve office operations.
Education
Diploma of Higher Education - Business Management
Boston City College
01-2020
NVQ Level 4 - High School
Bloemhof Combined School
01-2016
Skills
- Salesforce
- Amazon Connect
- Customer relationship management
- Financial assessment
- Microsoft Office
- LivePerson
Timeline
Online Banking Consultant
Nutun
02.2025 - Current
Customer Service Representative
Aegies
10.2023 - 01.2025
Admin Assistant
ProTrack
06.2022 - 10.2023
Diploma of Higher Education - Business Management
Boston City College
NVQ Level 4 - High School
Bloemhof Combined School