Anemi Van Der Westhuizen
Management (Hotel) (Retail)
Pretoria
Summary
Dynamic Hotel Manager with a proven track record at a private establishment, enhancing guest experiences through exceptional service and effective complaint resolution. Skilled in staff training and cash handling, I successfully increased customer satisfaction ratings while fostering a collaborative work environment. Passionate about optimizing operations and elevating service standards in hospitality.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Hotel Manager
Private Individual
02.2024 - Current
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Organized staff training programs to elevate service standards, directly impacting guest feedback scores.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Assisted with development and distribution of marketing materials for facility.
- Accomplished multiple tasks within established timeframes.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Deli Manager
Private Individual
01.2023 - 01.2024
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set schedules for staff by planning and designating shifts and hours.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Analyzed sales data to identify trends and adjust product offerings accordingly, boosting overall sales.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Enhanced customer loyalty with meticulous attention to special requests and preferences in deli orders.
- Monitored food inventory and supplies to prevent waste.
- Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
Bartender /Slot Supervisor
Private Individual
06.2021 - 12.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Optimized gaming revenue by conducting regular analysis of slot machine performance data and adjusting placement accordingly.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
Bartender
Private Individual
01.2020 - 05.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Video Editor
Private Individual
01.2019 - 12.2019
- Created short-form videos, animated gifs and motion graphics for social media posts.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
- Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
- Contributed new ideas and looked for ways to improve content editing and processes.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
- Designed custom graphics and animations to enhance visual storytelling in video productions.
- Organized and worked with raw footage from multiple cameras and sources.
- Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Worked with graphic templates and seamlessly inserted into videos.
- Developed creative solutions for complex editing challenges, enhancing the overall narrative impact of videos.
Skills
Office and staff streamlining
Guest accommodations
Guest services management
Guest experiences
Cash handling
Social media networking
Staff supervision
Rooms division management
Employee scheduling
Staff training
Interpersonal communications
Guest complaint resolution
Food and beverage operations
Timeline
Hotel Manager
Private Individual
02.2024 - Current
Deli Manager
Private Individual
01.2023 - 01.2024
Bartender /Slot Supervisor
Private Individual
06.2021 - 12.2022
Bartender
Private Individual
01.2020 - 05.2021
Video Editor
Private Individual
01.2019 - 12.2019