Anelisiwe Katshele
Fish Hoek
Summary
I am a dedicated and personable hospitality professional with over six years of experience in fast-paced café and restaurant environments. Having worked as both a waitress and a barista, I pride myself on creating a warm and welcoming atmosphere for every customer. I believe that great service is about more than just taking orders, it’s about making people feel valued and ensuring they leave with a smile. I am passionate about crafting quality beverages and take genuine pleasure in working as part of a close-knit team. I am now looking to bring my positive energy, reliability, and strong work ethic to a new opportunity where I can continue to grow.
Overview
6
6
years of professional experience
Work History
Barista
C’est La Vie
01.2024 - 01.2025
- Prepared and served a wide range of high-quality coffee beverages, ensuring consistency in taste and presentation.
- Operated and maintained commercial espresso machines, grinders, and other café equipment with care and attention.
- Greeted customers warmly, took orders efficiently, and offered recommendations based on their preferences.
- Managed opening and closing duties, including setting up the coffee bar, restocking supplies, and maintaining cleanliness throughout the shift.
- Handled cash and card transactions accurately, balancing the till at the end of each day.
- Worked alongside kitchen staff to ensure smooth coordination between food and drink orders during busy periods.
- Maintained a clean and organised workspace in line with health and safety regulations.
- Built strong relationships with regular customers by remembering their usual orders and engaging in friendly conversation.
Waitress
Sirocco
01.2021 - 01.2024
- Served customers in a busy seaside restaurant, delivering attentive and friendly service from greeting to farewell.
- Took food and drink orders accurately, ensuring any dietary requirements or special requests were communicated clearly to the kitchen.
- Managed multiple tables simultaneously, prioritising tasks effectively during peak service times.
- Worked collaboratively with the front-of-house team to ensure a seamless dining experience for guests.
- Handled customer inquiries and resolved any concerns promptly and professionally.
- Maintained a high standard of cleanliness and presentation in the dining area.
- Assisted with training new staff members, sharing knowledge of menu items and service standards.
- Processed payments efficiently and assisted with end-of-day cashing up procedures.
Junior Barista / Beverage Assistant
MIG 21
03.2019 - 09.2020
- Prepared a variety of beverages including coffee, smoothies, and milkshakes to order.
- Ensured the beverage station was well-stocked and organised throughout shifts.
- Provided friendly and efficient service, helping to create a welcoming environment for customers.
- Maintained cleanliness of equipment and work surfaces, following hygiene procedures diligently.
Education
Matric Certificate -
Masiphumelele High School
01.2018
Skills
- Friendly and approachable
- Calm under pressure
- Strong communication
- Active listening
- Team player
- Reliable
- Punctual
- Strong sense of responsibility
- Adaptable
- Quick to learn
- Proficient in using commercial espresso machines
- Skilled in latte art
- Beverage presentation
- Knowledge of coffee bean types
- Brewing methods
- Drink recipes
- Experience with point-of-sale systems
- Cash handling
- Familiar with food hygiene
- Health & safety standards
- Basic stock management
- Stock rotation
References
- Available Upon Request
Timeline
Barista
C’est La Vie
01.2024 - 01.2025
Waitress
Sirocco
01.2021 - 01.2024
Junior Barista / Beverage Assistant
MIG 21
03.2019 - 09.2020
Matric Certificate -
Masiphumelele High School