Anelisa Hazel Mbatha
Customer Service
Vryheid
Summary
Demonstrated ability to increase sales productivity through effective communication and multitasking. Skilled in cash handling and order management, committed to achieving and exceeding employer-desired outcomes.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Waitress
Spur Steak Ranches
01.2024 - 01.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Salesperson
Best Home and Electric
02.2022 - 07.2022
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Cashier
SPAR Group
01.2020 - 12.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Grocery Stock Clerk
ShopRite
01.2019 - 12.2019
- Delivered exceptional customer service by quickly addressing concerns or complaints regarding products or store conditions.
- Ensured a clean shopping environment for customers through regular aisle maintenance and organization.
- Assisted in reducing shrinkage by monitoring for potential theft and adhering to store security procedures.
- Maximized storage space efficiency with organized backroom practices, allowing for quicker product retrieval when needed.
- Enhanced the shopping experience with clear signage and well-maintained shelf labels, ensuring accurate pricing information.
Education
Grade 11 - Grade 11
Sikhulile Secondary School
Umgungundlovu 04.2001 -
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Safe food handling
Order management
Order taking
Time management
Cash handling
Strong multitasking
Complaint resolution
Conflict resolution
Timeline
Waitress
Spur Steak Ranches
01.2024 - 01.2025
Salesperson
Best Home and Electric
02.2022 - 07.2022
Cashier
SPAR Group
01.2020 - 12.2020
Grocery Stock Clerk
ShopRite
01.2019 - 12.2019
Grade 11 - Grade 11
Sikhulile Secondary School
04.2001 -
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