Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anelisa Mkhumla

Cape Town

Summary

Dynamic professional with a strong track record in learner management and customer relationship management systems. Skilled in delivering academic and personal guidance to diverse student groups. Successfully boosted enrolment rates through strategic CRM use and early intervention. Proficient in data analysis, creative problem-solving, and building strong relationships to improve student satisfaction and drive recruitment success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

STUDENT ADVISOR

Management Collage Of South Africa (MANCOSA)
Cape Town
10.2023 - Current
  • Promoted academic programmes by managing and converting leads via CRM systems, increasing enrolment rates.
  • Facilitated communication between faculty members, administrators, staff, parents, and students regarding academic concerns or issues.
  • Identified at-risk students through early intervention methods such as monitoring grades or attendance patterns.
  • Served as the first point of contact for prospective students across multiple communication platforms.
  • Maintained accurate records of enquiries, applications, and enrolments to support recruitment strategy.
  • Conducted cold calling and built relationships with external partners to expand lead database.
  • Advised students on academic pathways and ensured alignment with progression plans.
  • Collaborated cross-functionally to deliver a seamless student experience and support events (e.g., Open Days, Orientation, Exams, Graduations).
  • Identified and implemented service improvements to enhance recruitment effectiveness and student satisfaction.
  • Prepared reports and maintained statistical data to support strategic decision-making.

E-LEARNING CONTENT ADMINISTRATOR

The Student Hub Online (pty) Ltd
Cape Town
07.2020 - 07.2023
  • Conducted thorough research and validation for new colleges, ensuring accurate details, and develop precise course content across various education levels.
  • Conducted thorough research for precise content creation, develop TVET and academic materials including digital certificates and courses, and establish an ERA portal for diverse content management, ensuring high-quality materials and efficient subject coordination.
  • Ensured efficient record keeping utilizing spreadsheets.
  • Resolved business-critical queries such as test errors, incorrect content in books, and syllabus updates, including grammar, punctuation errors, insufficient questions, missing books.
  • Ensured on-time delivery of TVET subjects, aligned with syllabus, while efficiently handling inquiries, errors, updates, and issue resolution.

EXPORT CLIENT SERVICES CLERK

MSC Mediterranean Shipping Company
Cape Town
01.2020 - 07.2020
  • Expertly analyzed and resolve customer inquiries, ensuring effective solutions through meticulous evaluation and prepared documents for processing.
  • Provided seamless communications using various channels such as email and telephonic communication.
  • Employed escalation processes to manage and enhance customer experiences, fostering relationships while adhering to KPIs, and ensure accurate and compliant assessment of import/export documentation for shipments.
  • Maintained record of customer base and interactions.
  • Maintained accurate data entry of costumer transactions.

MONEY MARKET CLERK

Checkers Hyper
Cape Town
01.2018 - 06.2019
  • Provided outstanding in-person customer service and facilitate various money transfers and transactions, ensuring smooth payment processing while maintaining accurate bookkeeping.
  • Efficiently managed travel and entertainment ticket bookings through Computicket, supervise register operations, and oversee contracted employees for timely project completion.
  • Prepared transactions for customers, and helped out with Cashier duties.

Education

National Senior Certificate - Science and Mathematics

Zisukhanyo S.S.S
Cape Town, WC
01.2011

Skills

  • High-presusure decision making
  • Learner management systems
  • Strong verbal and written communication
  • Customer services
  • MS Office (Excel, Word, PowerPoint, Outlook)
  • Creative problem solving
  • Data analysis and reporting
  • CRM systems(eg Hubspot,Campus Nexus)
  • Multitasking
  • Organizational skills
  • Multicultural competence

Certification

  • Become a Data Analyst, LinkedIn, 01/01/23
  • Career Essentials in Data Analysis, Microsoft, LinkedIn, 01/01/23

Timeline

STUDENT ADVISOR

Management Collage Of South Africa (MANCOSA)
10.2023 - Current

E-LEARNING CONTENT ADMINISTRATOR

The Student Hub Online (pty) Ltd
07.2020 - 07.2023

EXPORT CLIENT SERVICES CLERK

MSC Mediterranean Shipping Company
01.2020 - 07.2020

MONEY MARKET CLERK

Checkers Hyper
01.2018 - 06.2019

National Senior Certificate - Science and Mathematics

Zisukhanyo S.S.S

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