Anelisa Kwaza
Supervisor
Cape Town
Summary
Experienced store supervisor with strengths in customer service, staff supervision, scheduling, inventory control, and cash management. Known for keeping daily operations organized, efficient, and guest-focused.
Overview
8
8
years of professional experience
Work History
Store Supervisor
Krispy Kreme
04.2022 - 11.2025
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily store operations, ensuring smooth guest service and consistent product presentation.
- Scheduled team coverage, balancing labor needs with sales patterns and shift demands.
- Trained associates on doughnut preparation, service standards, and food safety procedures.
- Monitored cash handling, register accuracy, and closing procedures to maintain accountability.
- Resolved customer concerns promptly, preserving positive guest experiences and store reputation.
Sales Assistant
The Foschini Group
11.2019 - 11.2021
- Assisted customers with product selection, sizing, and styling guidance.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained merchandising standards across display areas and fitting rooms.
- Replenished stock and organized inventory to support product availability.
Shift Runner
Dunkin' Donuts
08.2017 - 02.2019
- Coordinated crew tasks to keep drive-thru, counter, and food preparation areas moving efficiently.
- Supervised shift operations, maintaining smooth service flow during busy periods.
- Trained new team members on POS procedures, beverage standards, and opening routines.
- Monitored product freshness and restocked supplies to support fast, accurate order fulfillment.
Education
Junior Bookkeper - Accounting and Finance
Institute of Certified Bookkepers
Century City, South Africa 05.2001 -
High School Diploma -
False Bay College
Fish Hoek, South Africa 05.2001 -
Skills
Customer service
Staff supervision
Team leadership
Employee scheduling
Cash management
Inventory control
KPI tracking
Inventory management
Sage Pastel
Point-of-sale systems
Timeline
Store Supervisor
Krispy Kreme
04.2022 - 11.2025
Sales Assistant
The Foschini Group
11.2019 - 11.2021
Shift Runner
Dunkin' Donuts
08.2017 - 02.2019
Junior Bookkeper - Accounting and Finance
Institute of Certified Bookkepers
05.2001 -
High School Diploma -
False Bay College
05.2001 -