Anelisa Kondile
Customer Service Representative
Cape Town
Summary
Highly motivated and detail-oriented professional with diverse experience in customer service, telemarketing, and small business management. Demonstrates strong organizational skills, time management, and the ability to handle multiple priorities with a positive attitude. Committed to delivering excellent service and eager to contribute and grow within a dynamic company environment. Adaptable, dependable, and willing to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
EXL Service
06.2024 - Current
- Deliver customer-centric support through inbound calls and live chat, addressing policy inquiries, claims assistance, and account changes.
- Resolve customer issues with empathy, professionalism, and urgency, consistently meeting service level agreements, and first-contact resolution goals.
- Utilize internal CRM platforms and ticketing systems to document interactions, manage follow-ups, and maintain accurate client records.
- Collaborate cross-functionally with different departments to escalate complex queries, and ensure end-to-end resolution.
- Maintain up-to-date knowledge of insurance products, regulatory compliance, and system updates to provide accurate and relevant information.
Eligibility Specialist
EXL Service
02.2024 - 06.2024
- Assessed eligibility for short-term and long-term claims by reviewing information submitted by claimants, their employers, and physicians.
- Requested additional documentation as needed, and communicated with relevant parties to clarify and verify claims.
- Calculated eligibility based on company policy, and granted or denied claims accordingly.
- Maintained accurate records of eligibility decisions and correspondence in compliance with regulatory standards.
Telemarketing Publishing Agent
TFG Call Centre
03.2022 - 12.2022
- Conducted outbound sales of TFG publication products to existing customers.
- Effectively managed ad-hoc customer service calls with professionalism and accuracy.
- Explained products and pricing to customers, consistently meeting sales quotas.
- Built sustainable customer relationships by going the extra mile in all interactions.
- Successfully retained business by providing excellent service to dissatisfied corporate customers.
Small Business Co-Owner
Self Employed
02.2017 - 09.2022
- Operated a small, home-based convenience business, providing essential everyday items to local residents.
- Built and maintained strong relationships with vendors to source quality products at competitive prices.
- Managed day-to-day operations, including sales, inventory, and cash handling.
- Handled budgeting and basic financial tracking to ensure consistent profitability.
- Developed packaging strategies to make products attractive, hygienic, and ready for sale.
- Delivered friendly, personal customer service that led to repeat business.
Teaching Assistant
Sophakama High School
01.2021 - 12.2021
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Helped with grading assignments and tests, providing constructive feedback to students based on the results.
- Partnered with teachers to plan and implement lessons following the school's curriculum, goals, and objectives.
- Organized materials in classroom spaces based on lecture plans, activity stations, or other requirements outlined by teachers.
Marketing Representative
Cell C
04.2016 - 12.2016
- Increased brand awareness through direct customer interaction and education on products.
- Educated potential customers on services, answered questions, and addressed concerns to support informed decisions.
- Built rapport with diverse individuals, strengthening customer relationships, and encouraging repeat engagement.
- Consistently met sales and lead generation targets by applying persuasive communication, and active listening skills.
- Tracked outreach activities, and provided regular reports on campaign performance and customer feedback.
Education
NQF 6 Diploma Human Resources Management -
Port Elizabeth College
Gqeberha, Eastern Cape2018
66 SAQA Office Application Specialist - Computer Science
ATTI College
Kimberley, Northern Cape2014
Skills
- Exceptional verbal and written communication
- Customer service excellence and conflict resolution
- Active listening and interpersonal skills
- Time management and multitasking
- Strong attention to detail
- Creative problem-solving
- Computer literate with CRM and ticketing systems experience
- Telemarketing and sales proficiency
- Excellent phone manner and remote work adaptability
Timeline
Customer Service Representative
EXL Service
06.2024 - Current
Eligibility Specialist
EXL Service
02.2024 - 06.2024
Telemarketing Publishing Agent
TFG Call Centre
03.2022 - 12.2022
Teaching Assistant
Sophakama High School
01.2021 - 12.2021
Small Business Co-Owner
Self Employed
02.2017 - 09.2022
Marketing Representative
Cell C
04.2016 - 12.2016
NQF 6 Diploma Human Resources Management -
Port Elizabeth College
66 SAQA Office Application Specialist - Computer Science
ATTI College
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