Anele Jason Mjoli
Customer Service Associate
Cape Town
Summary
Friendly Customer service professional with 8 years international experience and proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Amazon
06.2022 - Current
- I Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- I Maintain a high level of product knowledge, providing accurate information to customers.
- I Actively listened to customers, handled concerns quickly and escalate major issues to supervisor.
- I Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- I Balance competing priorities effectively while managing heavy workloads during peak hours or high call volume periods.
- I Stay updated on company policies and product offerings to provide knowledgeable assistance to customers.
Clerical Assistant
Robertson Freight
07.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
Education
High School Diploma -
Good Hope High School
Cape Town, South Africa 04.2001 -
Skills
Customer service orientation
Team collaboration
Problem resolution
Computer skills
Clerical support
Microsoft office
Excellent communication
Timeline
Customer Service Associate
Amazon
06.2022 - Current
Clerical Assistant
Robertson Freight
07.2019 - 07.2020
High School Diploma -
Good Hope High School
04.2001 -