Volunteering and community involvement
ANELE HAWA GWALA
Business Administrator
DURBAN
Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Business Administration Intern
Marshall’s world of Sport
Durban
2022.01 - 2023.01
- Helping with daily operations of Human Resource department duties and functions
- Providing administrative and clerical assistance to human resources executives
- Assembling and maintaining employee records (hard and soft copies)
- Screening candidates and building talent pool
- Operation assistant under operations department in charge of carrying out clerical and administrative tasks to make company's daily business operations run more smoothly
- Directly informing operations manager of project progress
- Assisting with BBBEE audit for 10 entities
- Organized and allocated resources required to meet needs of operation's department
- Planned, administered and controlled budgets and produced financial reports.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Merchandiser
Tiger Brands
Durban
2021.09 - 2022.01
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Answered over 60 customer questions regarding store merchandise, department information, and pricing.
Sales Associate
MR Price Group
Durban
2020.11 - 2021.12
- Engaged with 60 + customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Presented professional image consistent with company's brand values.
Sales Agent
The Ignition group
Durban
2021.05 - 2021.07
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Performed administrative aspects of sales by completing customer contracts and warranties by loading sales onto system.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Calling over 50 customer calls per day.
Sales Associate
The Foschini Group
Durban
2019.11 - 2020.01
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by 9%.
- Opening accounts.
Education
Postgraduate Diploma NQF 8 - Management Sciences Business Administration
2023.05 - 2023.05
SEMESTER 1 (ALL COMPULSORY MODULES)
Business Research Proposal
Business Research Report
International Business
SEMESTER 2 (ALL COMPULSORY MODULES)
Applied Strategic Management
Entrepreneurship
Innovation & Change Management
Advanced diploma - Business administration
2021.01 - 2021.12
SEMESTER 1 (ALL COMPULSORY MODULES):
Project Management
Organizational Behavior
Research Methodology
SEMESTER 2 (ALL COMPULSORY MODULES):
Corporate Governance and Business Ethics
Advanced Strategic Management
Advanced Financial Management
Associate Diploma - Management Sciences, Business Administration
2017.01 - 2020.12
Modules Completed:
Cornerstone, Environmental Sustainability, Introduction to Business Law, Introduction to Business,Quantitative Approaches to Management, Law for Life, Business Communication & Info, Financial Literacy
Kwa – Zulu Natal Maritime Heritage, Academic Learning & Writing Skills/Practice, Management I, Finance for Managers, Administrative Management I, Introduction to Technology, Management Il, Financial Management Il, Administrative Management l, Economics,Management Ill, Financial Management Ill, Administrative Management Il, Logistics,Applied Management, Applied Financial Management, Applied Administrative Management and Entrepreneurship.
High School Diploma -
2012.01 - 2016.12
Highest grade passed: Matric Subjects passed: English, IsiZulu, Life orientation, Life sciences, Geography, Consumer studies and Mathematical literacy
- Awarded merit awards for Isizulu and Geography
Skills
Excellent Communication
undefinedAccomplishments
- Name of company: Marshalls World of Sport
- Contact person: Karusha
- Position: Human Resource Manager
- Contact number: 0873512955
- Name of company: Marshalls World of Sport
- Contact person: Melashini
- Position: Learning and Development facilitator
- Contact number: 0614722948/ 0873512955
- Name of company: Tiger brands under Smollan
- Contact person: Xola Mchunu
- Position: Line Manager
- Contact number: +27 660364774
- Name of company: Tiger brands
- Contact person Sduduzo
- Position: Ex Colleague
- Contact number: 078 139-8694
- Name of company: Mr Price group
- Contact person: Charles
- Position: Line Manager
- Contact number: +27 838822574
- Name of company: Sportscene
- Contact person: Mark
- Position: Manager
- Contact number: 031 566 2091
Additional Information
- License code: , 10/C1
Interests
Travelling
Listening to music
Volunteering and community involvement
Volunteered for Madiba day back in 2016 for the Kwamashu old age home and being part of community upliftment projects for the youth to motivate them for their betterment.
Timeline
Durban University of Technology - Postgraduate Diploma NQF 8, Management Sciences Business Administration
2023.05 - 2023.05
Business Administration Intern - Marshall’s world of Sport
2022.01 - 2023.01
Merchandiser - Tiger Brands
2021.09 - 2022.01
Sales Agent - The Ignition group
2021.05 - 2021.07
Durban University of Technology - Advanced diploma, Business administration
2021.01 - 2021.12
Sales Associate - MR Price Group
2020.11 - 2021.12
Sales Associate - The Foschini Group
2019.11 - 2020.01
Durban University Of Technology - Associate Diploma, Management Sciences, Business Administration
2017.01 - 2020.12
Phoenix Secondary School - High School Diploma,
2012.01 - 2016.12
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