ANELE URSULA ZWANE
Guillet street ,VanderbijlPark
Summary
Organized and detail-oriented Paralegal with year of experience in legal research and case management. Proficient in drafting legal documents and conducting investigations to support attorneys in litigation and trial preparation.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Cashier
Daveyton municipality
Daveyton
09.2023 - 09.2025
- Conducted research and analysis on regulatory requirements to ensure business compliance.
- Processed customer transactions efficiently at the municipal service center.
- Handled cash and electronic payments with accuracy and attention to detail.
- Assisted customers with inquiries about municipal services and programs.
- Maintained a clean and organized checkout area for optimal customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
Administrator assistant
Tshwane university of technology
Pretoria
06.2019 - 12.2019
- Served as point of contact for staff inquiries, providing exceptional customer service and support.
- Conducted legal research, drafted legal documents, and assisted with case preparations for trials.
- Managed electronic filing systems, scheduled client meetings, and communicated with clients and court personnel.
- Prepared discovery requests, organized exhibits, and provided trial support for attorneys.
- Supported multiple executives with calendar management, travel arrangements, and expense reporting.
- Utilized strong communication and organizational skills to prioritize tasks and meet deadlines.
- Assisted in creating policies and procedures to adhere to legal obligations.
- Collected and maintained documentation for audits and regulatory inspections.
Education
Bachelor of law -
University of South Africa
Pretoria 01.2020 - 02.2026
Completed - Higher Certificate in Local Government
BantuBanye Skill
06.2024 - 11.2024
National diploma - legal assistance
Tshwane university of technology
PretoriaSkills
- Legal research
- Writing skills
- Communication
- Organizational skills
- Document preparation
- Attention to detail
- Guest services
- Customer satisfaction
- Payment collection
- Customer inquiries
- Customer focus
Languages
- English
- Isizulu, advanced
- English, intermediate
Timeline
Completed - Higher Certificate in Local Government
BantuBanye Skill
06.2024 - 11.2024
Customer Service Cashier
Daveyton municipality
09.2023 - 09.2025
Bachelor of law -
University of South Africa
01.2020 - 02.2026
Administrator assistant
Tshwane university of technology
06.2019 - 12.2019
National diploma - legal assistance
Tshwane university of technology