NOKUTHULA VICTORIA MTAMBO
JOHANNESBURG
Summary
Results-driven Store Manager with expertise in team development and strategic retail planning. Manages operations to achieve financial targets while enhancing customer satisfaction. Implements training programmes that boost upselling techniques and transaction values. Strong foundation in customer service and team leadership fosters a positive workplace, motivating staff to excel.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Nando's
JOHANNESBURG, SOUTH AFRICA
06.2009 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget to achieve financial targets through effective expense control.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Developed and implemented retail strategies aligned with seasonal changes for deployment teams.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
Education
Business Administration Online Short Course -
DAMELIN
Johannesburg, GP2022
NANDO'S HARAMBEE BRIDGES FOR RETENTION PROGRAMME -
Nando's
Johannesburg, GP2013
HATCHLINGS PROGRAMME -
Nando's
Johannesburg, GP2011
COMPUTER LITERACY -
AMERICAN TRAING INSTITUTE
Johannesburg, GP2007
NATIONAL SENIOR CERTIFICATE -
VUKASEKUSILE HIGH SCHOOL
Estcourt, KZN2004
Skills
- Customer relationship management
- Visual merchandising
- Inventory management
- Retail strategy development
- Customer service excellence
- Self motivated
Languages
English
Upper Intermediate
B2
Certification
- BUSINESS ADMINISTRATION
- COMPUTER LITERACY
Interests
- Intellectual Pursuits
- Culinary Arts
- Outdoor/Adventure Activities
REFERENSE
- Mr. Percy Khumalo
Store Manager
Nando's
- Contact Number : 0626933151
- Work Telephone : ( 011)6839003
- Work Address : 177 Main Street Kenilworth
Timeline
Store Manager
Nando's
06.2009 - Current
Business Administration Online Short Course -
DAMELIN
NANDO'S HARAMBEE BRIDGES FOR RETENTION PROGRAMME -
Nando's
HATCHLINGS PROGRAMME -
Nando's
COMPUTER LITERACY -
AMERICAN TRAING INSTITUTE
NATIONAL SENIOR CERTIFICATE -
VUKASEKUSILE HIGH SCHOOL