Anele Mlambo
Cloud Support Engineer I (SNC)
Johannesburg
Summary
Certified in Security Core, CCNA, and AWS Cloud Practitioner, with hands-on experience as an AWS Cloud Support Engineer I in Security. Proficient in troubleshooting, optimizing, and securing AWS services such as IAM, KMS, CloudTrail, and ACM. Recognized for consistently surpassing performance targets, with MVP and Rising Star awards. Strong background in networking, cloud security, and a results-driven approach to complex technical challenges. Transitioned from Process Instrumentation to Computer Systems Engineering, demonstrating adaptability and a commitment to continuous learning in a rapidly evolving industry.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Cloud Support Engineer. I (SNC)
Amazon Development Centre (SA) (Pty) Ltd
08.2023 - Current
- Master and leverage cutting-edge cloud technologies to deliver innovative support solutions.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Work on critical, highly complex customer problems that may span multiple AWS services
- Leverage day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
Cloud Support Associate
Amazon Development Centre (SA) (Pty) Ltd
07.2022 - 07.2023
- Gained hands-on experience with emerging cloud technologies, contributing to the delivery of effective customer support solutions.
- Assisted in troubleshooting customer issues, ensuring timely and efficient resolution with guidance from senior team members.
- Collaborated with the team to address complex customer challenges, helping identify and implement solutions under mentorship.
- Provided valuable customer feedback to internal teams, helping refine AWS services and improve the overall support experience.
- Supported customer communication during critical events, ensuring timely and clear updates in high-pressure situations.
Junior Infrastructure Specialist (Networking)
Tendai Ict Pty Ltd
10.2020 - 06.2022
- Provided technical support for network infrastructure, identifying and resolving recurring issues to maintain optimal system performance.
- Managed the installation and configuration of software to ensure seamless network functionality.
- Conducted pre-installation testing of server switches, ensuring compatibility and readiness for deployment.
- Analyzed and processed installation and recovery requests, ensuring timely and accurate execution.
- Performed functional tests to verify network systems and ensure operational standards were met.
- Assisted in the design, setup, and maintenance of network infrastructure, optimizing performance and security.
- Supported network troubleshooting and fault diagnosis to ensure continuous and efficient network operations.
Network Engineering Intern
Thasitha Technologies
07.2020 - 09.2020
- Assisted in submitting tender documents, ensuring accuracy and completeness in line with company requirements.
- Provided support and documentation to field technicians, helping maintain efficient network operations.
Education
Bachelor of Science - Electrical Engineering - Incomplete
University of KwaZulu Natal
KwaZulu Natal 04.2001 -
Diploma - Electrical Engineering - Process Control And Instrumentation - Migrated
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Diploma - Electrical Engineering - Computer Systems
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Advanced Diploma - Electrical Eng - Computer Systems
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Skills
- AWS Cloud Security Services (IAM, Organizations, KMS, CloudTrail, ACM)
- Network Troubleshooting & Support
- Microsoft Excel & Office Suite
- Assembly, C, C Programming
- Cloud Computing & Infrastructure
- Technical Support & Customer Support
- Problem-Solving & Incident Resolution
- Monitoring Tools (Application & Network)
- Software Installation & Configuration
- Disaster Recovery & Backup Management
- Documentation & Knowledge Sharing
Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
Cloud Support Engineer. I (SNC)
Amazon Development Centre (SA) (Pty) Ltd
08.2023 - Current
Cloud Support Associate
Amazon Development Centre (SA) (Pty) Ltd
07.2022 - 07.2023
Junior Infrastructure Specialist (Networking)
Tendai Ict Pty Ltd
10.2020 - 06.2022
Network Engineering Intern
Thasitha Technologies
07.2020 - 09.2020
Bachelor of Science - Electrical Engineering - Incomplete
University of KwaZulu Natal
04.2001 -
Diploma - Electrical Engineering - Process Control And Instrumentation - Migrated
Vaal University of Technology
04.2001 -
Diploma - Electrical Engineering - Computer Systems
Vaal University of Technology
04.2001 -
Advanced Diploma - Electrical Eng - Computer Systems
Vaal University of Technology
04.2001 -
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