Anele Mchunu
Administrator (Debt Counseling)
Durban
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal, problem solving, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure an Administrative position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Proposals Head of Department
Pioneer Debt Solutions TA Freedom Financial Wellness
Durban
2014.09 - Current
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Implemented cost-saving initiatives that addressed long-standing problems.
- Prepared variety of different written communications, reports and documents.
- Participated in team-building activities to enhance working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
Teller
Absa
Durban
2012.01 - 2014.06
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
Grade 12 -
Durban Girl's Secondary School
Durban 2002.01 - 2006.12
Skills
Communication skills
undefinedAccomplishments
- Supervised team of 7 staff members.
- Collaborated with team of 15 in the development of a new strategic way of smooth streaming ourworkflow.
- Also appointed Head of department in under 2 years of being an administrative assistant.
Timeline
Proposals Head of Department
Pioneer Debt Solutions TA Freedom Financial Wellness
2014.09 - Current
Teller
Absa
2012.01 - 2014.06
Grade 12 -
Durban Girl's Secondary School
2002.01 - 2006.12
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