Anele Majikija
Durban
Summary
Customer service specialist with 14 years of experience in coordinating shipments and managing sales orders. Delivered prompt resolution of enquiries and efficient order processing. Enhanced interdepartmental collaboration to optimise order fulfilment and improve customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Support Recharge / GOTC Representative
LexisNexis South Africa
Durban
12.2022 - Current
- Deliveres professional customer support via telephone and email, achieving prompt resolution of customer enquiries.
- Resolves customer complaints and queries in a timely manner, upholding high service standards and customer satisfaction.
- Process customer orders, quotations, credit requests, and account-related transactions accurately and efficiently.
- Manage backorders and provide customers with stock availability updates, estimated delivery dates, and product information.
- Liaise with internal departments including Sales, Warehouse, Finance, and Logistics to ensure seamless order fulfillment and customer satisfaction.
- Maintain accurate customer records and update relevant systems and databases.
- Monitor stock levels and communicate stock shortages, reprints, and product availability to customers.
- Establishes and nurtured strong relationships with customers, bookstores, distributors, and internal stakeholders to enhance collaboration.
- Ensure compliance with company procedures, service level agreements, and quality standards.
- Assesse customer preferences to determine product needs and provided product recommendations.
Internal Sales Administrator
Kwikot
03.2018 - 09.2022
- Coordinated with sales team to process customer orders accurately and efficiently.
- Resolved delivery discrepancies and customer complaints, maintaining high levels of customer satisfaction.
- Collaborated with sales and production teams to align logistics operations with business objectives.
- Organised and maintained logistics schedules, ensuring timely delivery of goods to various destinations.
- Coordinated warehouse activities to ensure inbound and outbound lead times were accurate and managed efficiently.
- Recorded purchases and supply movements to maintain accurate records.
- Processed invoices, credit notes, and payments, ensuring accurate financial records.
- Liaised with suppliers and customers on distribution of outward goods.
- Updated customer database regularly, ensuring accuracy and compliance with data protection regulations.
- Conferred with accounting and clients to follow up on payments.
Logistics Coordinator
Twisp
03.2015 - 02.2018
Customer Service Administrator
Twisp
01.2012 - 02.2015
Receptionist
Gem Schoolwear
01.2011 - 12.2011
Education
National Diploma - Office Management
KZN Coastal College
01-2013
Certificate - Logistics Management/Maritime Studies
Maritime College
01-2009
Marburg High - Matric
01-2007
Skills
- Sales coordination
- Shipment Coordination
- Cross-department collaboration
- Client relationship management
- Microsoft Excel
- MS Office
- SalesForce
- Sage X3 ERP
- PeopleSoft
- Microsoft Outlook
References
Available on request
Timeline
Customer Support Recharge / GOTC Representative
LexisNexis South Africa
12.2022 - Current
Internal Sales Administrator
Kwikot
03.2018 - 09.2022
Logistics Coordinator
Twisp
03.2015 - 02.2018
Customer Service Administrator
Twisp
01.2012 - 02.2015
Receptionist
Gem Schoolwear
01.2011 - 12.2011
National Diploma - Office Management
KZN Coastal College
Certificate - Logistics Management/Maritime Studies
Maritime College