Anele Komanisi
System Support Engineer
Cape Town
Summary
Forward-thinking professional offering more than 5 years of experience working in fast-paced environments.
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures.
Overview
8
8
years of professional experience
8076
8076
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
System Engineer
BCX
10.2020 - Current
- Monitoring, administrative and support of servers
- Troubleshooting of client environment
- Build and decommissioning of servers
- Create and monitor clusters in the server
- Server support and maintenance of over 2000+ servers
- Monitor the hardware Physical machines in Data center (Dell, Lenovo, Huawei and Fujitsu)
- Support different clients under Sanlam like Sky, Santam, Gijima etc
- Monitor servers using SCOM (System Center Operations Manager)
- Adding additional storage and cleaning space on drives
- Addressing Server vulnerabilities Patching using QlikView and Batch Patch app
- Handling Requests and Incidents based on Client SLA
- Exposed to Hyper V, VMware, SCOM, CA uncenter, BMC Discovery, Infraview, SRS System, Nasser compliance, IPAM
- Installing and supporting Operating System (Windows 2003, 2008, 2016, 2019, 2012, 2012 R2 and 2022)
- Microsoft Office 2016, 2019 and Office 365
- Our main goal is to ensure high availability and 24/7 customer support also to treat every issue as urgent matter to accomplish Client SLA all the time
- I have experience in working with PowerShell and Scripting, work instruction documentation
Service Desk Analyst
BCX
03.2018 - 09.2020
- Assigning calls to different groups of BCX
- Follow up on logged calls and see problems through to resolution
- Conducting daily Reports (Request, Incident, SRS and Change report)
- Closing Calls after being Resolved
- Attending weekly meetings on service improvement
- Approving daily Standard, Emergency, Unplanned changes
- Follow up on Incidents making sure they are resolved within 3 days
Intern
Merchants Company
08.2016 - 01.2017
- Company Overview: Call center environment
- Installing and configuring computer hardware, software, networks, printers, and scanners
- Planning and undertaking scheduled maintenance upgrades
- Setting up accounts for staff, ensuring that they know how to log in
- Solving password problems and responding to breakdowns
- Maintaining records of software licenses
- Call center environment
Education
Alibaba ZStack Cloud Computing (ZCCC) -
Online International certificate
Microsoft Azure Foundation Certificate -
Online International Microsoft
SYSTEM SUPPORT - NQF LEVEL 5
BYTES PEOPLE SOLUTIONS (PTY) LTD
NATIONAL DIPLOMA - INFORMATION TECHNOLOGY (COMMUNICATION NETWORKS)
WALTER SISULU UNIVERSITY
GRADE 12 - Class of 2009
MILTON MBEKELA HIGH SCHOOL
Skills
Server monitoring
Virtual Machine building
Ticket logging
Telephone & customer service
Technical support
Server management
undefinedCertification
System Support certificate
References
MANAGER | BCX
Marcel Vermeulen 065 999 1195
TEAM LEADER | BCX
Roslyn Snyders 083 955 5685
SUPERVISOR | MERCHANTS
Sihle Mavuso 078 527 1670
Personal Information
- Age: 33
- Date of birth: 1991/09/23
- Gender: Female
- Nationality: South African
- Driving License: Code 10 (C1)
- Own reliable car : Yes
- Marital status: Married
Timeline
System Engineer
BCX
10.2020 - Current
Service Desk Analyst
BCX
03.2018 - 09.2020
Intern
Merchants Company
08.2016 - 01.2017
Alibaba ZStack Cloud Computing (ZCCC) -
Online International certificate
Microsoft Azure Foundation Certificate -
Online International Microsoft
SYSTEM SUPPORT - NQF LEVEL 5
BYTES PEOPLE SOLUTIONS (PTY) LTD
NATIONAL DIPLOMA - INFORMATION TECHNOLOGY (COMMUNICATION NETWORKS)
WALTER SISULU UNIVERSITY
GRADE 12 - Class of 2009
MILTON MBEKELA HIGH SCHOOL
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