Anele Hute
Sales Assistant
Summary
Dynamic professional with extensive experience in personal protection and customer service, notably at ABAQAPHI VIP PROTECTION. Proven skills in enhanced situational awareness and effective communication, ensuring client safety and satisfaction. Recognized for building strong relationships and maintaining high standards in wellness and fitness, while adeptly managing complex challenges in high-pressure environments. Professional with strong background in high-stakes security operations, adept at risk assessment, threat mitigation, and strategic planning. Proven ability to collaborate effectively with teams, adapt to dynamic environments, and deliver consistent results. Skilled in surveillance, tactical response, and client confidentiality, ensuring safety and peace of mind. Known for reliability, quick decision-making, and maintaining composure under pressure.Experienced with clients interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address clients concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
16
16
years of professional experience
Work History
Seasonal Bodyguard
ABAQAPHI VIP PROTECTION & SECURITY AGENCIES
03.2020 - Current
- Improved situational awareness, utilizing advanced surveillance equipment for effective monitoring of environments.
- Adapted quickly to changing circumstances or unforeseen challenges while providing personal protection services for clients.
- Conducted extensive background checks on potential employees or service providers, reducing the risk of security breaches or insider threats.
- Rendered first aid when necessary, utilizing medical training skills to assist both clients and colleagues during emergencies or accidents.
- Ensured timely response to incidents with efficient communication between team members and local authorities.
- Developed comprehensive emergency protocols for various scenarios, enabling swift action when needed to protect clients from harm.
- Participated in ongoing professional development opportunities, staying current with industry trends and best practices for executive protection services.
- Managed access control at venues, screening individuals entering the premises to prevent unauthorized entry or potential risks.
- Collaborated effectively with fellow bodyguards and security personnel, providing seamless coverage for clients during events or public appearances.
- Demonstrated professionalism and quick decision-making skills during high-pressure situations, ensuring client safety at all times.
- Conducted regular vehicle inspections and maintenance checks to guarantee safe transportation for clients at all times.
- Built strong relationships with clients, fostering trust and confidence in the ability to provide exceptional security services.
- Upheld strict confidentiality standards regarding client information and operations, preserving their privacy and reputation at all times.
Sales Assistant
Clicks Group
12.2017 - 02.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
Call Centre Agent
I. Q Academy
04.2015 - 08.2016
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Junior Chef
ICC & King Davies Hotels
11.2013 - 11.2014
- Efficiently managed multiple tasks simultaneously while maintaining focus on priorities within a fast-paced setting.
- Implemented time management strategies to ensure that each dish was prepared accurately and served promptly.
- Performed regular equipment maintenance checks, identifying issues early on, and taking appropriate action to prevent downtime and loss of productivity.
- Contributed to a decrease in kitchen accidents by consistently adhering to safety protocols and promptly addressing any hazards or concerns.
- Contributed to a positive working environment by fostering effective communication among team members.
- Disciplined and dedicated to meeting high-quality standards.
Cashier
Clicks Group
10.2009 - 07.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
No Degree - NQF LEVEL 4 Professional Cookery
CATHSSETA
East London, South Africa 04.2001 -
No Degree - Basic Principles Public Entity & Agriculture
Ncera Farms (PTY) Ltd
East London, South Africa 04.2001 -
No Degree - Certificate in Carpentry
Siyakha Skill Centre
East London, South Africa 04.2001 -
High School Diploma -
Ngwenyathi SSS
East London, South Africa 04.2001 -
Skills
Personal safety techniques, Enhanced situational awareness and skilled in firearm safety and usage
Problem-solving skills, Quick thinking , Reability and multi tasking
Customer focus, Responsiveness, information management
Team Leadership, Complaint resolution, Quality assurance Negotiation and conflict Management
Written and Verbal Communication, Interpersonal skills & Report Writing
Microsoft Office
Research, interviewing, Investigation and analysis
Accomplishments
Driver's Licence Code B (8)
REFERENCES
Mrs L Jola I Manager I Clicks Group East London I 076 025 1311
Mrs B Jolintini I Manager I Woolworth East London I 043 707 2500
Mrs J K Stylionou I Facilitator I Ncera Farms I 043 781 1694
Timeline
Seasonal Bodyguard
ABAQAPHI VIP PROTECTION & SECURITY AGENCIES
03.2020 - Current
Sales Assistant
Clicks Group
12.2017 - 02.2020
Call Centre Agent
I. Q Academy
04.2015 - 08.2016
Junior Chef
ICC & King Davies Hotels
11.2013 - 11.2014
Cashier
Clicks Group
10.2009 - 07.2013
No Degree - NQF LEVEL 4 Professional Cookery
CATHSSETA
04.2001 -
No Degree - Basic Principles Public Entity & Agriculture
Ncera Farms (PTY) Ltd
04.2001 -
No Degree - Certificate in Carpentry
Siyakha Skill Centre
04.2001 -
High School Diploma -
Ngwenyathi SSS
04.2001 -
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