Anela Ntimane

Motivated Promoter with contacts and background promoting events. Adept at building strategic partnerships for cooperative initiatives.

Eloquent Promoter possessing excellent communication, interpersonal and presentation abilities. Arranges demonstration areas, thoroughly explains products and offers samples to persuade customers to purchase products. Committed to driving sales to meet goals.

I have learnt and grown a great deal during my time at Standard Bank, but I now feel as though I am ready to learn a different area of the business. I thoroughly enjoy working for Standard Bank and really want to continue progressing my career within another company.

I am a very enthusiastic and self-motivated worker who strives to achieve the very best. I am organized and thorough in my work and now seeking a new challenge to keep me on my toes, whilst updating and lifting my skills. I am competent and skilled in attaining success, leading dynamic teams towards the achievements of organizational objectives. Confident communicator, resilient under pressure, and can remain calm and clear minded. Having the ability to grasp complex environments, requiring a deep understanding of critical business drivers, and seizing control over critical problem areas and opportunities. Proven success and operational environments through strategic positioning of product offering, driving a service-oriented culture and consistent application of performance principles. I have a Superb analytical ability and can identifying barriers and opportunities that has a significant impact on sales while maximizing profit. Thank you for taking the time to read my application and look forward to hearing from you in due course.

Yours sincerely, Anela Ntimane

• Effective Change Management and Adoption of Projects and initiatives.
• Issues cheques books, Masters Cards, Garage Cards, Automated Teller machine (ATM) Cards and Personal Identification Number (PIN) codes according to laid down procedures as stipulated in the Group Reference Guide (GRG).
• Links /de-links accounts to ATM cards and Masters Cards for walk in customers according to laid down procedures as stipulated in GRG.
• Orders replacement credit cards from Card Division upon customer request.
• Attend to daily / monthly increase/decrease of Master Cards limits, as per request from customers.
• Process fixed savings account transaction for walk in customers according to laid down policies and procedures as stipulated in GRG.
• Attends to request and provides Collect statement to customers according to laid down procedures as stipulated in GRG.
• Process stop payments, stop orders and standing instruction for walk in customers according to laid downs procedures as stipulated in GRG.
• Issues provisional statements, balance and other simples.
• From April 2015 till present Duties:
• Complete all compliance training within laid down timelines
• Ensure that all Home Loans application s are captured correctly and promptly and adheres to laid down turnaround times
• Ensure that all new/ migrated accounts are captured correctly and timeously and adheres to laid down turnaround times.
• Inform the team leader, Administration of any challenges that would hinder the processing process in turn and in turn negatively influence the customer's experience.
• Order cards promptly and liaises with intergraded processing centre (ICP) if the are delays.
• Informs the private banking team when the cards arrive to enable them to set up appointments with customers and lunch the private Banking package.
• Provides a relief function at the Reception area (if appliance) and ensure that the reception area is manned in line with customers Engagement.
• From October 2017 till present Duties:
• To proactively promote a relationship based offering through a primary point of contact, which meets the client's expectations by providing them with personalized financial solutions in line with the Customer Value Proposition.
• To support the Private Banker in providing a relationship based offering to the Sub-Segment, which meets customer expectations both on a personal and business level.
• Personalized service levels are maintained, and cross-sell opportunities are maximized, while ensuring strict compliance with laid-down risk management controls and credit procedures.

• Training Force Academy, Casino Dealer, 2010, American Roulette, Blackjack

• Cornerstone Performance Solutions (Pty) Banking Skills Academy, Banking Skills NQF 4, 06/2011, Financial services, Understanding your business, Banking service excellences, Numeracy fundamentals, Financial principles and banking calculations, Governance risk and compliance

• Cornerstone Performance Solutions, Agile Banking Professional Certificate, NQF 5

• ID Number: 900610 0897 089
• Date of Birth: 06/10/90
• Gender: Female
• Nationality: South African
• Driving License: C1
• Marital Status: Single
• Religion: Anglican

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