Aneesha Bassadien

Lead and oversee all aspects of Human Capital, with a special focus on Talent Management and Development programs, Organizational Effectiveness and Change Management within the organization.

• Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
• Optimized team performance by providing continuous feedback, coaching, and development opportunities.
• Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
• Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
• Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
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Led an HC team consisting of 5 HCBPs and 5 HC Co-Ordinator's providing a service to the Direct Axis Contact Center. The service delivery included supporting areas within the Inbound and Outbound Sales, Customer Service as well as the various Contact Support areas

• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

Provided a Human Capital Partnering service to both the business support and contact center division.

For the first 2 years, I managed the IR portfolio of the cases, including representation at the CCMA and Labour Court.

• Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
• Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
• Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
• Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
• Stayed informed on industry developments and market trends to gain competitive advantage.

Provided an HR service to an international Customer Service campaign, delivering on various HR disciplines.

• Collaborated with other group managers to develop best practices for operational efficiency across departments.
• Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
• Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
• Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
• Spearheaded talent acquisition efforts by developing recruitment strategies that attracted top-tier candidates from diverse backgrounds.

Led the HC function for the Western and Eastern Cape regions.

• Streamlined HR processes for increased efficiency and improved organizational performance.
• Assisted in crafting internal policies that promoted a safe working environment while adhering to industry regulations.
• Established strong relationships with key stakeholders to foster collaboration across departments and functions.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Developed succession planning initiatives to ensure smooth leadership transitions within the organization.
• Created open lines of communication between HR department and employees for timely resolution of issues or concerns.