ANDRONICA KUBYANE
technical support
Gezina, Pretoria,pretoria
Summary
Technical Support supporting workshop technicians with incoming requests, document review, and priority follow-up. Handles correspondence, invoices, credit notes, and stock orders while keeping critical issues visible and moving through the workflow. Supports client communication and expectation management to keep office and workshop operations aligned.
Overview
14
14
years of professional experience
Work History
Technical Support
Alco-safe PTY LTD
03.2014 - Current
- Technical Support at Alco-Safe
- Responsibilities:
- Served as first contact for technicians at workshop, providing essential support.
- Analyzed correspondence and requests, highlighted documents, attached background information, and identified critical areas for technician action.
- Attended meetings, providing accurate feedback on material requirements and critical parts orders.
- To attend meetings with accurate feedback on material requirements & outstanding critical orders on parts
- Assist in reviewing and ensuring the eligibility and accuracy of invoices, credit notes, and other reimbursement requests received from external parties.
- Follow up with the receiving departments for the stock ordered
Receptionist/Admin Clerk
Alco-safe PTY LTD
11.2012 - 02.2014
- Screening and verifying visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained clean and organized reception area, enhancing visitors' first impressions of the company.
- Coordinated boardroom bookings and arranged refreshments for training sessions, ensuring a welcoming environment for participants.
- Booking the boardroom, arranging refreshments and snacks for the people who are coming for training
- Managed clerical needs of company employees, including copying, faxing, and file management.
- Filing of Invoices, PO, and other important documents
- Providing information about the products that the company is supplying
- Creating job cards for instrument received and taking them to the workshop department.
- Making certificates and wallet cards for training done on any of our products
- Oversaw clerical tasks for company employees, including document copying, faxing, and file management, supporting efficient office operations.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained organized calendars for executives.
- Processed incoming and outgoing mail, enhancing communication efficiency.
- Maintained office supplies inventory, ensuring availability of necessary materials.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Education
Programme - Safety Management
Unisa
Pretoria01-2014
National Diploma - Public Management
Tshwane University of Technology
Pretoria01-2010
Grade 12 - undefined
Lehlabile High School
01-2003
Skills
Excellent communication skills
Ability to work under pressure
Ability to work as part of a team
Ability to pay attention to details
Ability to think accurately and analytically
Excellent interpersonal skills
Good writing skills
Good organisational skills
Report writing skills
Ability to meet deadlines
Financial management skills
Able to work under pressure and identify critical path response
Timeline
Technical Support
Alco-safe PTY LTD
03.2014 - Current
Receptionist/Admin Clerk
Alco-safe PTY LTD
11.2012 - 02.2014
Grade 12 - undefined
Lehlabile High School
National Diploma - Public Management
Tshwane University of Technology
Programme - Safety Management
Unisa