Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andriette Vermeulen

Andriette Vermeulen

Relationship Manager
12 Ben Erasmus Avenue Edleen Ext 3 Kempton Park

Summary

I am a dynamic Relationship Manager with a proven track record at Standard Bank, excelling in client relationship management and service excellence. I’ve successfully grown and maintained a diverse client portfolio by delivering tailored financial solutions that enhance customer satisfaction. Skilled in stakeholder engagement and problem-solving, I consistently exceed expectations and drive business growth through strategic networking and mentorship.

With 35 years of comprehensive experience in the banking industry, I bring a wealth of expertise developed across multiple departments. Over the past 20 years, I’ve specialised in Private Banking, mastering the art of handling complex client needs and resolving complaints with professionalism and care. Known for my friendly disposition and collaborative mindset, I thrive in team-oriented environments and am committed to delivering outstanding results. My unwavering work ethic and deep understanding of the financial sector make me a valuable contributor to any high-performing team.

Overview

17
17
years of professional experience

Work History

Relationship Manager

Standard Bank of South Africa
Johannesburg
05.2018 - Current
  • Demonstrated expertise in various banking products like loans or mortgages, ensuring clients make well-informed decisions.
  • Collaborated with cross-functional teams, such as credit specialists and trust officers, to provide comprehensive financial solutions for clients.
  • Successfully managed a diverse client portfolio that included entrepreneurs, professionals, and high-net-worth families.
  • Supported client objectives with detailed financial analyses that informed strategic decisions related to investments, estate planning, insurance needs, philanthropy, and cash flow management.
  • Boosted client satisfaction by offering tailored financial advice and investment strategies based on individual goals and risk tolerance.
  • Built strong referral networks with external partners such as attorneys or accountants to bring in new business opportunities.
  • Improved client retention rates by consistently exceeding expectations in terms of service quality and responsiveness.
  • Diversified investment offerings for clients by staying current on market trends, regulations, and new products or services.
  • Increased loan portfolio size by underwriting credit requests in a timely manner, ensuring adherence to bank guidelines and policies.
  • Negotiated favorable loan terms for clients while balancing the bank''s risk profile through prudent decision-making processes.
  • Maintained long-term relationships with clients through regular communication, proactively addressing concerns, and providing market updates.
  • Enhanced team productivity by mentoring junior bankers on relationship management techniques and product knowledge.
  • Expanded client portfolio by identifying and acquiring high-net-worth individuals through targeted networking events.
  • Contributed to the bank''s growth strategy by participating in initiatives aimed at increasing market share among high-net-worth clients.
  • Developed tailored solutions to meet individual banking needs.
  • Delivered exceptional service that resulted in numerous referrals and increased overall business for the bank.
  • Managed risk exposure by conducting thorough due diligence on potential borrowers before extending credit facilities.
  • Generated new business leads by leveraging existing connections and attending industry conferences.

Suite Head

Standard Bank of South Africa
11.2016 - 04.2018
  • Organized team-building events, fostering camaraderie and promoting a positive work atmosphere.
  • Streamlined team communication, fostering a positive work environment focused on exceptional service delivery.
  • Conducted regular performance evaluations for team members, offering constructive feedback and outlining clear paths for development opportunities.
  • Achieved consistently high scores on internal quality audits by adhering to rigorous standards set forth by the company''s guidelines.
  • Maximized revenue generation through upselling initiatives, introducing guests to available upgrades and additional services.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored staff performance and provided feedback to drive productivity.
  • Managed a team of 16 staff members.

Private Banker

Standard Bank of South Africa
Johannesburg
07.2008 - 08.2016
  • Demonstrated expertise in various banking products like loans or mortgages, ensuring clients make well-informed decisions.
  • Collaborated with cross-functional teams, such as credit specialists and trust officers, to provide comprehensive financial solutions for clients.
  • Successfully managed a diverse client portfolio that included entrepreneurs, professionals, and high-net-worth families.
  • Supported client objectives with detailed financial analyses that informed strategic decisions related to investments, estate planning, insurance needs, philanthropy, and cash flow management.
  • Boosted client satisfaction by offering tailored financial advice and investment strategies based on individual goals and risk tolerance.
  • Built strong referral networks with external partners such as attorneys or accountants to bring in new business opportunities.
  • Improved client retention rates by consistently exceeding expectations in terms of service quality and responsiveness.
  • Diversified investment offerings for clients by staying current on market trends, regulations, and new products or services.
  • Increased loan portfolio size by underwriting credit requests in a timely manner, ensuring adherence to bank guidelines and policies.
  • Negotiated favorable loan terms for clients while balancing the bank''s risk profile through prudent decision-making processes.
  • Maintained long-term relationships with clients through regular communication, proactively addressing concerns, and providing market updates.
  • Enhanced team productivity by mentoring junior bankers on relationship management techniques and product knowledge.
  • Expanded client portfolio by identifying and acquiring high-net-worth individuals through targeted networking events.
  • Contributed to the bank''s growth strategy by participating in initiatives aimed at increasing market share among high-net-worth clients.
  • Developed tailored solutions to meet individual banking needs.
  • Delivered exceptional service that resulted in numerous referrals and increased overall business for the bank.
  • Managed risk exposure by conducting thorough due diligence on potential borrowers before extending credit facilities.
  • Generated new business leads by leveraging existing connections and attending industry conferences.

Education

Financial Markets

Academy of Financial Markets
Johannesburg, South Africa
01-2015

High School Diploma -

Roodepoort High School
Roodepoort, South Africa
01-1989

Skills

Client relationship management

Skilled in English and Afrikaans communication

Stakeholder engagement

Service excellence

Clear interpersonal communication

Client interaction expertise

Problem-solving expertise

Customer portfolio management

Timeline

Relationship Manager

Standard Bank of South Africa
05.2018 - Current

Suite Head

Standard Bank of South Africa
11.2016 - 04.2018

Private Banker

Standard Bank of South Africa
07.2008 - 08.2016

Financial Markets

Academy of Financial Markets

High School Diploma -

Roodepoort High School
Andriette VermeulenRelationship Manager