Andries van Niekerk
Product Support & Service Manager
90 Nel Street, Walkerville,Gauteng
Summary
Product Support & Service Manager with 10 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in mechanical & hydraulic. Established reputation when working with customers to identify and deploy solutions.
Overview
34
34
years of professional experience
1
1
year of post-secondary education
Work History
Product Support & Service Manager
Demolition & Drilling Equipment
Boksburg, Gauteng
04.2012 - Current
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Collaborated with OEM to locate replacement components and resolve advanced problems.
- Quoted on all repairs to be carried out by the workshop on all machinery which consisted of the following: Brokk machines and attachments, TEI drifters and drill rigs, hydraulic hammers, Pedestal boom systems and hydraulic power packs.
- Oversaw all repairs of the equipment being repaired.
- Gave operator and technical training on all equipment.
- Did electrical troubleshooting on all the above machinery.
Business Owner
AVN Hydra-Tech
Walkerville, Gauteng
05.2005 - 04.2012
- Promoted business via social media to generate leads and maximize brand identity.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Determined best courses of action for company based on regional market trends and demands.
- Provided customer service by resolving escalated problems and calmly responding to shifting priorities.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of work.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in mechanical and hydraulic fields.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class mechanical and hydraulic work.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained cleanliness and organization of all workspaces, working closely with employees to systemize tasks.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Maintained up-to-date administrative records to monitor operational conditions.
- Fulfilled customer needs by completing all purchase orders and customer invoices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Quoted on all repairs to be carried out by the technicians on all machinery which consisted of the following: Brokk machines and attachments, TEI drifters and drill rigs, hydraulic hammers, Pedestal boom systems and installations for attachments on excavators.
- Assisted with the repairs of all equipment.
Foreman/Product Support Specialist
CRM
Alrode, Gauteng
05.1993 - 03.2005
- Checked equipment to determine if maintenance was required.
- Reworked positions and workflow based on individual abilities and production targets.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Went to customer sites to fault find mechanical and hydraulic problems.
Artisan (Fitter)
De Beers Industrial Diamond Division
Johannesburg, Gauteng
01.1988 - 05.1993
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Fault finding on mechanical and hydraulic issues.
- General maintenance on all machines.
- Maintenance and overhaul of centrifugal pumps, drive gearboxes, electric motors and hydraulic systems. Scrapping of white metal bearings, pipe bending for hydraulic installations, gas welding, arc welding and own boilermaking when required. Leveling of hydraulic presses (9-20 Ton), alignment of pulleys, installation of V-belt drives and chain drives.
Education
No Degree - NTC Certificate
Newcastle Technical Collège
NewcastleOlifantsfontein
GautengNo Degree - Maintenance of Hydraulics
Garnett Cross
JohannesburgNo Degree - Brokk Service & Maintenance
Brokk
SwedenNo Degree - Montabert Hydraulic Hammers
Ingersoll Rand Montabert
FranceHigh School Diploma -
Ferrum High School
Newcastle, KZN 01.1981 - 12.1981
Skills
Over seeing the day to day operation of the workshop
undefinedTimeline
Product Support & Service Manager
Demolition & Drilling Equipment
04.2012 - Current
Business Owner
AVN Hydra-Tech
05.2005 - 04.2012
Foreman/Product Support Specialist
CRM
05.1993 - 03.2005
Artisan (Fitter)
De Beers Industrial Diamond Division
01.1988 - 05.1993
High School Diploma -
Ferrum High School
01.1981 - 12.1981
No Degree - NTC Certificate
Newcastle Technical Collège
Olifantsfontein
No Degree - Maintenance of Hydraulics
Garnett Cross
No Degree - Brokk Service & Maintenance
Brokk
No Degree - Montabert Hydraulic Hammers
Ingersoll Rand Montabert
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