JIRA
Hi, I’m
Andries Becker
Business Analysit
Johannesburg
Summary
Seasoned Business Analyst offering 6 years of ICT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
22
years of professional experience
13
Certifications
1
Language
Work History
The Workforce Group
Business Analyst
02.2009 - 09.2025
Job overview
- Successfully led and project managed multiple digital transformation projects, applying Agile methodologies and ensuring business alignment through effective stakeholder engagement, requirements analysis, and process optimisation.
- Managed projects end-to-end to ensure completion on time, within budget, and to client satisfaction.
- Established and managed appropriate project governance structure.
- Ensured comprehensive scope documents at the start of projects, and continuously reviewed and suggested changes.
- Managed all project stakeholders and team members.
- Translated business strategies and objectives into business requirements.
- Identified, verified, and documented functional and operational requirements.
- Tested and analysed final requirements and communicated to stakeholders.
- Managed project risks and issues, assessed and validated solutions, and performed data and gap analysis.
- Managed data and reporting requests.
- Consulted on time and attendance Software as a Service (SaaS).
- Group IT Operations Manager (Jan 2014 – Jan 2021)
- Directed national IT operations across 108 branches, managing 14 staff.
- Implemented IT governance, vendor management, SLA frameworks, disaster recovery, and cost optimisation projects.
- Rolled out VOIP, ISP, and hosting environments, reducing costs while enhancing system reliability.
- Standardised national IT support, ensuring consistent delivery and scalability.
- MS Server Engineer / Senior Technician (Feb 2010 – Jan 2014)
- Implemented VLAN disaster recovery solutions, hosting environments, and national network rollouts.
- Supported system administration, network optimisation, and technical operations across the group.
- Support Technician & Administrator (Feb 2009 – Feb 2010)
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased resource efficiency by analyzing detailed business requirements.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Conducted market research studies to provide valuable insights for strategic planning initiatives.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
- Provided technical support for troubleshooting analytics and reporting issues.
Jasper Consultants
Technical Manager / Senior Technician / Call Centre Lead
02.2004 - 02.2009
Job overview
- Please note: prior to joining Jasper Consultants I worked as an IT Technician (2003 – 2004) and a Cashier (2003).
Education
Faculty Training Institute
National Certificate from Business Analysis (Advanced Programme in Business Analysis (AdBA))
01-2024
Hoër Tegniese Skool Brakpan
Senior Certificate from Grade 12 / Matric
01-2002
Skills
Business analysis expertise
Requirements analysis
Project execution
Agile project management
Digital strategy development
ERP system management
Reporting and data interpretation
Agile methodologies
Systems analysis
Business process modeling
Process optimization
Attention to detail
Software
Confluance
Excel
SAGE
Certification
Business Analysis - University of Cape Town - 2022
Timeline
Business Analyst
The Workforce Group
02.2009 - 09.2025
Technical Manager / Senior Technician / Call Centre Lead
Jasper Consultants
02.2004 - 02.2009
Hoër Tegniese Skool Brakpan
Senior Certificate from Grade 12 / Matric
Faculty Training Institute
National Certificate from Business Analysis (Advanced Programme in Business Analysis (AdBA))