Andries Andries
IT Engineering
Randburg
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Owner Bussiness
Touch The Cloud
09.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established foundational processes for business operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Senior Associate
Price Waterhouse Cooper
1 2016 - 11.2018
- Dealing & Desktop support for various clients
- Inspired Schools
- Installing software for computer
- Dealing with google accounts and google admin
- Creating user and students on Active directory
- Day to Day tasks and checks
- Supporting Windows, Mac books, Andriods and Iphones
- Supporting I-Cloud accounts and setting up tablets
- Dealing with Tass support
- Hansmarensky & Westfalia fruit
- Using remote tools to resolve calls .Bomgar
- Setting up 3g and Phones and IPADS Devices
- Scripting of automation with Autoit
- To install Applications that can not install silently or remotely
- Creating Windows install USB for automation of installing the OS
- Dealing with Desktop support call on a Day to Day Tasks
- Doing daily checks and reports of servers
- Finding simple solutions for task to be simplified
- Dealing with Hardware Support on HP and Dell systems
- Dealing with Support call Microsoft Office
- Reporting on Latitude for monthly computer reporting
- Nedbank
- Configure Nedbank kiosks and installing them at Branches
- Scripting Installation software for automation install.
Desktop Support
Bytes Connect
04.2015 - 05.2016
- Dealing & Desktop support for AEL Mining Services
- Using remote tools to resolve calls .Ultravnc and SCCM
- Setting up 3g and Phone Devices
- Scripting of automation with Autoit
- To install Applications that can not install silently
- Creating Windows install USB for automation of installing the OS
- Desktop Support lead for resolving call as quick as possible
- Dealing with Desktop support call on a Day to Day Tasks
- Finding simple solutions for task to be simplified
- Dealing with Hardware Support on HP and Dell systems
- Dealing with Support call Microsoft.
Back Office Support Engineer (BOSE) & Logical Security
T-Systems South Africa
03.2008 - 04.2015
- Dealing & Desktop support for Old Mutual & Mutual & Federal
- Old Mutual
- Using remote tools to resolve calls .Tivoli, SCCM 2007 and Dame Ware
- Training staff prepare for Microsoft exams
- Booking of exams for my colleges
- Administration of setting up the Standby roster
- Administrating the 3G cards
- Reminding staff to do time sheets and capture times
- Assisting colleges resolving calls fast 'Training'
- Assisting user's with 3G setup
- Setting up Cisco VPN Client
- Distribute MacAfee and insure updates get to the Branches
- Unlocking of accounts
- Remote setup of Scanning on IP Printers
- Dealing with Dell warranties
- Administrator
- Creating accounts restrict account and setting security on AD
- Creating e-mail account and mailboxes on Exchange
- Mutual & Federal
- Working with remote tools to resolve calls
- Console One and Tivoli
- Troubleshooting Novel Client and GroupWise
- Installing software on clients computers S-dial, IBM Mainframe, Novel and Zen works
- Resetting Passwords and unlocking accounts
- Adding users to groups
- Working on Active Directory giving users Access
- Setting Permission on folders
- Setting Quota on folders
- After hours Support 3G
- Installing MacAfee and updating Anti-Virus
- Transnet
- Reporting
- Cleaning up active directory
- Maintaining standards of users
- User account creation, deletion and modifications
- Working on Unix Systems and Racf
- Microsoft Bitlocker Administration and Monitoring
- Rolling out MBAM Prerequisite
- Rolling out of MBAM Clients Via SCCM
- Applying GPO for the encryption
- Encrypting of users workstation.
Field Support Engineer (FSE)
Gijima AST
01.2005 - 08.2004
- Dealing with various clients, Desktop support for networks
- These will include ABSA, Capitec Bank, AFGRI, Southern Sun, MCG, Harvey World Travel, Old Mutual and DPI Plastic
- ABSA
- Installing Microsoft NT4 and configure system
- Installing Microsoft office and configure exchange
- Troubleshooting Windows and office
- Repairing of Laser printers and Dot Matrix Printers, replacing parts
- Moving Desktops
- Changing of serial pin pads
- Installing new computers
- Repair of computers hardware 'Replacing motherboard, CPU and replacing internal cards
- Administration of time keeping and sending and receiving parts
- Installing and Updating F-Secure Anti-Virus
- Repair and replacing hardware on the servers
- Troubleshooting with IBM hardware
- Capitec Bank
- Installing PXE boot unit and installing branch from the master PC
- Hot swap out systems if failure
- Installing Printers, Scanners and cameras on computers
- Configure pin pads
- Replacing of pin pad
- Insure of cables are neat in the branch
- Gauteng Technical lead trouble shooting
- Troubleshooting with DELL hardware
- AFGRI
- Installing PXE boot unit and installing branch from the master PC
- Hot swap out systems if failure
- Installing Printers, Scanners and cameras on computers
- Configure pin pads
- Replacing of pin pad
- Insure of cables are neat in the branch
- Gauteng Technical lead trouble shooting
- Troubleshooting with DELL hardware
- Southern Sun
- Installing PXE boot unit and installing branch from the master PC
- Hot swap out systems if failure
- Installing Printers, Scanners and cameras on computers
- Configure pin pads
- Replacing of pin pad
- Insure of cables are neat in the branch
- Gauteng Technical lead trouble shooting
- Troubleshooting with DELL hardware
- MCG
- Administrate software cabinet
- Installing and uninstalling software for user's
- Administrate Man3000 Phone system
- Troubleshooting Microsoft Windows XP and Microsoft Office
- Moving computers around buildings
- Troubleshooting with Mercer hardware
- Harvey World Travel
- Setup of Blackberry services for clients phones
- Old Mutual
- Installing Windows XP and office 2000, 2003 and 2007
- Setting up Blackberry on a Blackberry Enterprise Server
- Working with in house application AWD and Omunet
- Troubleshooting Windows 2000 and Windows XP
- Troubleshooting Microsoft Office 2000, 2003 and 2007
- Setting up Project 'Major Rollouts'
- Troubleshooting with DELL hardware
- Dealing with warranty claims DELL
- Setting up IP printing
- Setting Scanning on Multifunction printers.
I.T. Advisor
Contracts Contracting for Small Businesses
01.2000 - 08.2004
- Vital Distribution 01-01-2000 ~ 01-02-2000 IT Advisor
- Installation of New Computers
- Building of new computers
- Installation Network HUB's and configuring End - User Devices and Network devices on the LAN
- Lila's Cuisine 01-01-2001 ~ 01-03-2001 IT Advisor
- Installation of New Computers
- Building of new computers
- Installation Network HUB's and configuring End - User Devices and Network devices on the LAN
- J
- Pinto's General Dealers 01-03-2001~01-04-2003 IT Advisor
- Installation of New Computers
- Building of new computers
- Installation Network HUB's and configuring End - User Devices and Network devices on the LAN
- Belay Solutions 1-08-2004 ~ 31-09-2004 IT Technician
- Installation of Xerox printers
- AST 01-10-2004 ~ 27-12-2004 IT Technician
- Facilitated the migration of a workgroup on to a domain
- AVS Anti-Virus Solution 01-11-2001 ~ 01-12-2001 Anti-Virus Technician
- Installation of anti-virus software to government machines
- Software: Norton Anti-Virus.
Waiter - Promoted to Manager
Silver Arrow Spur
12.2000 - 11.2003
- Management of Restaurant
- Stock take
- Stock Issue
- Staff Management
- Floor Management
- Kitchen Management
- All office Management (front and back).
Education
High School Diploma -
Marais Viljoen
Alberton 04.2001 -
Skills
Business Management
Customer Relations
Labor Relations
Budget Administration
Marketing
Sales management
Consulting
Positionapplyingfor
IT Support
Highestqualification
MCITP, Enterprise Server Administrator
Keypositionsheld
- Desktop Support
- Field Support Engineer
- Back Office Support Engineer
- I.T. Advisor
- I.T. Technician
- User administration
- Senior Associate
Keycharacteristics
- Strong will to achieve on business.
- Objectives.
- Structured and logical thinker.
- Excellent communication skills with employees and customers.
- Strong customer focus.
- A team player with the ability to listen, to motivate and organize others
- Self-motivated and driven, works well under pressure
- Good planning and analytical abilities
- Hardworking and Precise
Educationandtraining
High School Marais Viljoen, Senior Certificate (Currently studding NQF 4), 1999, Afrikaans, English, Math's, Motor Vehicle Mechanics, Technical Drawing, Natural Science, 2008, MCITP, Enterprise Service Administrator, Torque IT, 2010, MCSE 2003, Torque IT, 2010, ITIL v3, Bytes Technology, 2010, MCITP, Torque IT, 2010, MOM 2007, Torque IT, 2012, Passport of Service Excellence Program, Bytes Technology, 2013, Excel Dashboards Training, Bytes Technology, 2013, Windows 8 Training, Bytes Technology, 2015, Autoit, Self-Studies
Computerliteracy
3, 3, 3, 2, 1, 3, 3, 4, 1, 3, 3, 4, 2, 2, 2
Personal Information
- Available: Immediately
- Age: 38
- Gender: Male
- Nationality: South African
- Driving License: Yes
References
- Boshoff Spengler, PWC, Team Leader & Manager, 082 326 5624
- Daniel Oberholzer, Bytes, Team Leader & Manager, 082 466 7143
- Jaco Hoffman, T-Systems & Gijima AST, Team Leader & Manager, 083 693 8610
- Natasha Heyns, T-Systems, Backup team leader, +27 (82) 880-6171
Timeline
Owner Bussiness
Touch The Cloud
09.2018 - Current
Desktop Support
Bytes Connect
04.2015 - 05.2016
Back Office Support Engineer (BOSE) & Logical Security
T-Systems South Africa
03.2008 - 04.2015
Field Support Engineer (FSE)
Gijima AST
01.2005 - 08.2004
High School Diploma -
Marais Viljoen
04.2001 -
Waiter - Promoted to Manager
Silver Arrow Spur
12.2000 - 11.2003
I.T. Advisor
Contracts Contracting for Small Businesses
01.2000 - 08.2004
Senior Associate
Price Waterhouse Cooper
1 2016 - 11.2018
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