Andri Richter

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated leadership skills in managing projects from concept to completion
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Demonstrated respect, friendliness and willingness to help wherever needed
• Demonstrating high levels of initiative and creativity while tackling difficult tasks
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Developed and maintained courteous and effective working relationships

• Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Developed and clearly presented classroom rules, guidelines and objectives.
• Assisted students in retaining lecture information with creation of guides and course materials.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Created memorable customer experiences.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Designed skin, body and hair care packages for individual clients.
• Treatments Done:
• Chemical/Glycolic/TCA peels, (mesoestetics/Lamelle/Dermafix/Neostrata) Dermapen skin needling, Dermaplaning, Deep Cleanse Facials, Meso eye injections (Trained by Dr. Stefan Bezuidenhout) Plasma Plexr, Non Surgical Treatments, High Frequency, Fraxel Peel (Dermapen with 10 – 15% Beta Peel) Back peels (20% beta) Scalp Micropigmentation, Reflexology Permanent Makeup, Microblading, Scalp Micropigmentation
• Sports Massages/Deep tissue/Lymph Drainage/Reflexology
• Permanent Make Up
• Dermapen Skin Needling
• Dermaplaning.
• Monitored and directed incoming mail and prepared outgoing mail.

• Scheduled employees to maintain adequate coverage during business hours.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Coached and trained employees to optimize performance and achieve demanding business objectives.
• Maintained general appointment calendar and set shift schedules.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Achieved personal sales goals by upselling products to meet individual needs.
• Managed cash flow, business transactions, banking, and accounting processes.
• Treatments Done :
• Sports Massages
• Deep Tissue Massages
• Facials/High Frequency
• Pedicures/Reflexology
• Waxing/Tinting/Nails

• Manage Spa facilities & Staff.
• Hire and Train, Motivate, Evaluate and Monitor performances of Spa personnel.
• Assist with development of continual training programs & special promotions.
• Weekly meetings with staff.
• Prepare and implement Marketing plan.
• Ensure Spa Operations, Procedures & Policies are implemented and updated.
• Month End Reports and banking.
• Developed Spa Brochure.
• Created Spa Signature Treatments and training of all massage therapists
• Manage Clients feedback and Complaints.
• Handled Employee Schedules and Incentives.
• Maintained Operation of supplies, inventory levels and Sales.
• Led Spa tours for Guests and VIP's.
• Orient and Trained new team members from Cleaner to Spa Manager

Treatments

Facials (Environ)

• Eyebrow and Eyelash tint
• Waxing
• Full Body Scrubs
• Full Body Wraps
• Swedish massage
• Aromatherapy Massage
• Deep Tissue massage
• Lymph Drainage Massage
• Indian Head Massage
• Reflexology
• Shiatsu
• Sports Massage
• Pregnancy Massages
• Hot Stone Massage
• Vichy Shower exfoliation, Body Wraps and slimming Treatment.
• Facials
• Non - Surgical facelift Treatments
• G5 Body Treatments
• Waxing:
• Full leg, U/arm, Full arm, Back, Chest, Bikini, Brazilian, Hollywood & Facial
• Eye Lash and Brow Tinting and Shaping

• Assisted Dr. Wayne Alphinstone with pre, and post muscle /bone manipulation, Sports Injuries and recovering processes.
• Main treatments: sports injuries, deep tissue massages, manipulation and recovery.

• Explaining all treatment procedures to clients.
• Performing various skin treatments according to clients' needs, such as peels, facials, and skin rejuvenation treatments.
• Providing manicures and pedicures.
• Offering clients advice on cosmetic and skincare products.
• Perform beauty treatments to high standards
• Actively promote marketing activities set out by Manager
• Promote sales of beauty products in conjunction with beauty treatments
• Responsibility for all payments made for beauty therapy treatments/products.
• Record details of all treatments taken for each client
• Assist with sales of Spa accessories
• To take responsibility for stock control accounting systems
• To take responsibility for cashing up
• Self Management
• Comply with hotel employment rules,regulations and provisions.
• Comply with company grooming and uniform standards
• Comply with timekeeping and attendance policies
• Actively participate in training and development programs and maximize opportunities for self development
• To maintain appropriate attitude and physique to reflect and promote our Spa image
• Customer Service
• Demonstrate service attributes in accordance with industry expectations and company standards to include:
• Being attentive to guests
• Accurately and promptly fulfilling guest requests
• Understand and anticipate guest needs
• Demonstrate service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints
• Health Safety & Security
• Ensure highest standards of hygiene, cleanliness and tidiness at all times
• Uphold high standard & understanding all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Familiarized with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in and brought to attention of your line manager
• Spa Manager
• Responsible for daily operations.
• Developing vendor relations, overseeing and motivating spa sales, implement strategies to achieve performance targets, ensure guests are receiving 5-star treatment while training and mentoring staff.
• Prepare, implement and update business & marketing Plan
• Manage the financial budget, control costs and prepare expenses reports for the Spa director
• Ensure the Spa operating procedures and polices are implemented and updated as required
• Supervise daily spa operations and liaise with other staff members to ensure cleanliness, maintenance and service standards are upheld.
• Coordinate spa promotions and other marketing activities to maximize Spa position in the market
• Assist in the development and updating of the spa brochure
• Manage client feedback
• Check inventory of health products
• Train employees
• Handle employee schedules
• Purchase necessary materials

• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
• Traveled by foot or automobile to deliver or sell merchandise or services.
• Used scripts or persuasive sales techniques to convince clients in purchasing Products
• Completed documentation smoothly to finalize sales

• Awarded Sanlam Art Award 2 years in a row. International and National exhibition
• Elected Prefect (School and Hostel) in 1994
• Elected Captain of Vaal Triangle SA team Netball in 1992/1993
• Awarded Netball Player of the year 1993
• Awarded Tennis player of the year 1992

• Completed professional development in Business Management, Anatomy, Physiology and Phycology

Entrepreneurship

• Areola Medical Tattooing
• Skin Camouflage
• Burn Contractures
• Daith Piercings (Migraine)
• Scalp micropigmentation