Andrew Tinashe Chidziya
Sommelier
Rustenburg
Summary
Adept Sommelier with a proven track record at Princess Cruises Lines, enhancing customer satisfaction through expert wine pairings and innovative promotional strategies. Skilled in cellar management and staff training, I significantly increased business while fostering strong relationships. My approach blends meticulous inventory control with dynamic salesmanship, ensuring a diverse and appealing wine selection.
Hardworking Sommelier skilled in sales, communication and organization. Experienced at building customer base and improving overall wine offerings. Committed to food and beverage safety.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sommelier
Princess Cruises Lines
Hamilton
01.2022 - 11.2024
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Oversaw successful bar service and operations to handle as many as 4000 guests per day.
- Studied about vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Implemented new promotional strategies, dramatically increasing business.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Assisted with marketing efforts by creating engaging content highlighting new wines or promotions for social media platforms.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Kept current on industry trends and market fluctuations through continuous education and networking opportunities.
- Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
- Organized exclusive wine tastings and events for VIP clients, fostering strong relationships and repeat business.
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
Assistant Sommelier
De Grendel Wine Estate & Restaurant
Cape Town
06.2018 - 11.2020
- Elevated dining experience offered at the establishment by introducing innovative ideas such as themed tasting nights or limited-time promotions featuring unique wines.
- Contributed to positive guest experiences by addressing concerns or complaints promptly and professionally.
- Enhanced customer satisfaction by providing impeccable wine recommendations tailored to individual preferences and meal choices.
- Maintained a clean and organized wine cellar, adhering to proper storage conditions to preserve the quality and integrity of each bottle.
- Conducted comprehensive wine tastings for guests, educating them on various regions, producers, and varietals.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Facilitated successful wine events by coordinating logistics such as guest lists, invitations, catering arrangements, and marketing efforts.
Education
No Degree - Sommelier Level 2
Wine & Spirit Education Trust
United Kingdom 10.2023 - 05.2024
Skills
Cellar management
Supplier relationship management
Menu development
Staff training and development
Wine pairing
Inventory management
Special events
Glassware selection
Wine salesmanship
Wine faults detection
Wine tasting events
Certification
Food & Beverage Certificate
Gymimg
On my my free time i enjoy visiting the gym area just to keep my body in shape and health wise.
After long stressful shifts i prefer going to the gym to relax my mind and it really helps my mind.
Timeline
No Degree - Sommelier Level 2
Wine & Spirit Education Trust
10.2023 - 05.2024
Sommelier
Princess Cruises Lines
01.2022 - 11.2024
Assistant Sommelier
De Grendel Wine Estate & Restaurant
06.2018 - 11.2020
Food & Beverage Certificate
02-2015