Andrew Walker

• Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
• Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
• Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
• Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Recruited and developed successful leadership staff to handle day-to-day business operations.
• Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
• Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
• Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
• Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
• Established foundational processes for business operations.
• Achieved 10 Million Rand Turnover within 18 months

• Successfully sourced funding by developing and presenting comprehensive business plans.

• Recruited, trained, and managed a high-performing support team to achieve organizational goals.

• Designed and developed the company website, integrating secure payment gateways to enhance client experience.

• Managed client funds within a stringent regulatory environment, ensuring transparency and accountability.

• Built and maintained a strong working relationship with the Financial Sector Conduct Authority (FSCA), ensuring full compliance with regulatory requirements.

• Oversaw the onboarding of advanced technology providers to optimize operational efficiency.

• Delivered exceptional customer service through direct engagement and on-the-ground support.

• Effectively managed budgets to align with strategic business objectives.

• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Oversaw major infrastructure upgrades to support rapid growth while minimizing downtime or disruptions to existing services.
• Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Championed corporate social responsibility initiatives that enhanced the company''s reputation as an ethical business leader within the community.
• Cultivated a positive company culture, promoting employee engagement and retention through tailored initiatives.
• Directed technological improvements, reducing waste and business bottlenecks.
• Cultivated company-wide culture of innovation and collaboration.

• Answered phone calls, welcomed customers, and identified needs
• Advised on car availability and pricing, facilitated bookings, and provided information on rental terms and conditions
• Processed payments and maintained client databases
• Inspected vehicles for damaged and ensured readiness for next rental
• Delivered outstanding customer service, collected and delivered vehicles, followed up on overdue rentals, and resolved client disputes and complaints
• Displayed extensive knowledge of local tourist attractions to recommend to customers
• Proactively washed and cleaned vehicles to increase rental availability
• Maintained best customer rating in South East England

• Company Overview: Dorking
• Greeted, engaged, and assisted customers
• Responded to enquiries and settled complaints
• Observed employee performance, assessed sales, and compiled reports
• Managed inventory and completed stock audits
• Monitored budgets and resources
• Conducted research on new products and developed relationships with suppliers
• Facilitated merchandising and oversaw operations to ensure policies and procedures were adhered to
• Proposed strategies to increase sales and grow business by evaluating revenue numbers and preparing reports
• Delivered exceptional guest service which enhanced reputation and image of company
• Dorking

• Company Overview: Location
• Managed phone calls and emails, compiled, and sent correspondence
• Organised meetings and coordinated calendars
• Completed filing and scanning of documents, updated databases, renamed and archived information, and kept office area neat and clean
• Monitored and ordered office inventory
• Accomplished tasks ahead of deadline by effectively prioritising and organising workflow
• Improved operational efficiency by strategically managing calendars
• Location

• Company Overview: Gatwick Airport
• Greeted and engaged with shoppers and offered information on current promotions and product availability
• Operated cash register, handled cash and card payments, and issued change, receipts, and refunds
• Answered queries, provided information on processes, managed returns and exchanges, resolved complaints, and upheld positive customer relations
• Trained and offered support to new starters
• Ensured work environment was kept neat and clean
• Operated night and weekend shifts over busy Christmas period
• Secured return business by providing outstanding customer service and support
• Gatwick Airport