Andrew Smith
Sales And Hospitality Manager
Potchefstroom
Summary
Dynamic leader with a proven track record at Brayat Coffee Shop, enhancing client satisfaction and boosting sales through effective team coaching and business development. Skilled in project management and interpersonal communication, adept at fostering growth and operational efficiency. Achieved significant performance improvements by implementing strategic cost-saving measures.
Overview
12
12
years of professional experience
2
2
Languages
Work History
General Manager
Brayat Coffee Shop
09.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Kitchen Manager
Beef Boys Grill
02.2022 - 08.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
General Manager
Dukes Pizza
02.2021 - 01.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Site Supervisor
Ensign
06.2020 - 01.2021
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
Fibre Sales Representative
Cell C
06.2019 - 05.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Head Waiter
Fish at Fine Thins
10.2018 - 04.2019
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
Sales Administrator
Capitec Bank
08.2017 - 09.2018
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
Sales Representative
Imperial Retail Solutions
07.2015 - 07.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Assistant Manager
Spur Steak Ranches
01.2013 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Matric
Schoonspruit Highschool
Klerksdorp Skills
Food preparation and safety
Business Development
Employee scheduling
Efficient multi-tasker
Client account management
Exceptional interpersonal communication
Effective leader
Performance improvement
Project Management
Timeline
General Manager
Brayat Coffee Shop
09.2023 - Current
Kitchen Manager
Beef Boys Grill
02.2022 - 08.2023
General Manager
Dukes Pizza
02.2021 - 01.2022
Site Supervisor
Ensign
06.2020 - 01.2021
Fibre Sales Representative
Cell C
06.2019 - 05.2020
Head Waiter
Fish at Fine Thins
10.2018 - 04.2019
Sales Administrator
Capitec Bank
08.2017 - 09.2018
Sales Representative
Imperial Retail Solutions
07.2015 - 07.2017
Assistant Manager
Spur Steak Ranches
01.2013 - 06.2015
Matric
Schoonspruit Highschool