Summary

Overview

Work history

Education

Skills

Websites

LANGUAGES

Affiliations

Timeline

ANDREW SHIKA

Sandton,South Africa

Summary

Versatile professional with expertise in psychology, bookkeeping, and sales techniques, adept at managing difficult customers and employing product upselling tactics to drive results. Demonstrates exceptional organisation, problem-solving under pressure, and a commitment to servitude, ensuring customer satisfaction and loyalty. Skilled in fostering positive relationships through friendliness and effective communication while maintaining a solutions-oriented approach in high-pressure environments.

Overview

years of professional experience

years of post-secondary education

Work history

Customer support specialist / Salesperson

BAAC-SA

Johannesburg, Gauteng

2024.05 - Current

Conducted frequent follow-ups to ensure complete resolution of issues and overall customer satisfaction.
Fostered positive relationships with customers using empathetic communication skills.
Mastered use of internal software tools, improving work speed considerably.
Managed inbound calls for seamless customer experience.
Resolved technical issues promptly, minimising disruption for customers.
Managed email correspondences efficiently, enhancing response time significantly.
Achieved daily email correspondence quota of 45-55 emails to efficiently manage incoming customer inquiries, whilst receiving inbound calls

Salesperson

Channel Dynamix

Johannesburg, Gauteng

2023.12 - 2024.03

Promoted brand awareness for higher market penetration.
Successfully negotiated contracts ensuring mutually beneficial terms for both parties involved.
Streamlined sales process for enhanced efficiency and productivity.
Provided comprehensive product knowledge to facilitate informed customer decisions.
Utilised persuasive communication skills for successful deal closures.
Demonstrated products effectively to generate interest among potential buyers.

Client Services Agent

Adumo, Bryanston

Bryanston

2022.06 - 2023.05

Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
Navigated customer support channels to resolve diverse customer queries within target timeframes.
Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
Responded to customer emails with accurate, professional replies.

Cafe Host

Woolworths, Sandton

Sandton

2022.02 - 2022.06

Organised and maintained inventory area during periods of downtime to promote accuracy in finding items.
Offered samples of new ice cream flavours to guests, promoting new flavours, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.

Education

High school diploma - High School

St. Peter's College

Sunninghill

2015.01 - 2018.09

High School Diploma - High School

NewYork Military Academy

Cornwall on Hudson

2018.09 - 2020.06