Andrew Naidoo
Transport Controller/ Sales Consultant
Summary
After contributing to the growth and success of MTN and the transport Industry in the past 20 years, I am seeking new challenges within the customer services field to expose my professionalism, exceptional planning, leadership, and interpersonal skills. As evidenced in the enclosed resume my experience encompasses building customer relations, providing exceptional service, boosting sales, team leadership, vast knowledge of online systems as well as expertise on the day-to-day procedures. My ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to be one of my greatest assets. Credited with significantly impacting bottom-line profitability wherever I have worked, I excel at streamlining less-than-efficient procedures to boost productivity and sales. I know that my proven leadership skills, strong commitment to high ethical and professional standards, and flexibility in devising proactive responses to changing socioeconomic conditions would allow me to make a significant contribution your team. I appreciate your time and consideration.
Overview
22
22
years of professional experience
3
3
Certifications
1
1
Language
Work History
Transportation Controller
Word2Africa Logistics
06.2022 - Current
- Working with Customers, planning routes and scheduling delivery and always meeting and exceeding Customers expectations
- Build and maintain relationships with key customers, both internal and external
- All other actions required for successful delivery to clients
- Assist with queries relating to shipments
- Warehousing Management
- Petty Cash Control
- Maintenance of fleet
Store Manager
MTN
01.2021 - 06.2022
- Responsible for full operation of retail store including opening, closing, staffing, service level, cash and inventory
- Managed a diverse team of sales consultants
- Worked effectively in a heavily cross function, fast paced environment
- Assist and support staff in all aspects of sales and customer service as required
- Provide answers directly to customers concerning billing processes and service plan upgrades and other customer service related enquires
- Resolve service-related problems for customers and prevent disruption or disconnection of their accounts
- Attend required cellular/systems training
- Managing budgets (weekly and monthly)
- Business partnering with stakeholders (suppliers)
- Maintained an audit score of 100% for all monthly store audits
- Implemented service improvement that increased sales
Customer Service Representative
MTN
01.2006 - 12.2020
- Customer service, stock counts, cashier
- Cell phone sales, upgrades and new lines
- Raise and follow up customer requests/queries on Siebel (online platform)
- Fast query resolution and customer account reconciliation
- Ensure ultimate customer satisfaction
- Maintaining positive relationships with suppliers as well as customers
- Merchandising
- Adhering to customer requests, assessing customer requirements
- General administrative store duties
- Started operations at MTN Gatemax and MTN Shelly Beach, including store set up and staff training
- Received awards for Top Sales Consultant in the region for the following years: 2012, 2014, and 2020
- Received 15 year - long service award
Optical Supervisor
Specsavers (United Kingdom)
01.2004 - 12.2005
- Customer services, stock control, cash management, banking, merchandising and query resolution
- Received an all expenses paid for trip to Spain and Paris for delivering excellent customer service
Sales Consultant / Stock Controller
Mr Price Chatsworth Store
01.2003 - 12.2003
- Customer services, stock control, cashier and banking
Education
High School Diploma -
Ashoka Secondary School
Durban 04.2001 -
Skills
Complex problem resolution
Self motivation
Decision-making
Time management
Reliability
Risk management
Multitasking
Attention to detail
Staff management
Teamwork and collaboration
Internal controls
Problem-solving
Month-end and year-end closings
Strategic planning
Complex problem resolution
Personal Information
- Date of birth: 12/12/84
- Gender: Male
- Nationality: South African
- Marital status: Married
Hobbies and interests
- Read self help books.
- Watch sport.
- Early morning walks on the beach.
Certification
15 Year Long Service Award - MTN 2021
References
- Lorraine Marie : MTN : 083 212 7698
- Saieshka Munsamy : World2Africa Logistics : 083 799 6888
- Trent Scanlen : Specsavers UK :trent_scanlen@yahoo.co.uk
Timeline
Transportation Controller
Word2Africa Logistics
06.2022 - Current
Store Manager
MTN
01.2021 - 06.2022
Customer Service Representative
MTN
01.2006 - 12.2020
Optical Supervisor
Specsavers (United Kingdom)
01.2004 - 12.2005
Sales Consultant / Stock Controller
Mr Price Chatsworth Store
01.2003 - 12.2003
High School Diploma -
Ashoka Secondary School
04.2001 -
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