Andrew Gough

• Online gaming and entertainment sector (casino and sports betting), card deposit routing management (card and BIN level), monitoring card and wallet transactions, managing player activity within regulated markets (payments, risk, and fraud), and reporting reconciliation (finance). Additionally, bank profile setup and integration for new payment methods.
• Collaborate with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
• Complete reports detailing network and systems performance and downtime issues.
• Reduce downtime with proactive system monitoring and timely issue resolution.
• Resolve issues and escalated problems with knowledgeable support and quality service.
• Improve end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
• Implement continuous improvement initiatives that lead to more efficient workflow processes within the BI department.
• Maintain flexible schedule and respond to after-hours and weekend emergencies.
• Develop comprehensive documentation for systems and procedures, enabling efficient knowledge transfer among team members.

Competitor Analyses

• Performed audits and reviews of competing websites and apps.

• Conducted user testing of competing banking sites.

• Wrote reports that summarise the competitive landscape.

• Analysed web and mobile usage data and provided subsequent recommendations.

• Conducted Commercial Reviews and relevant fee negotiation.

• Evaluated websites and apps and documented usability flaws

including other areas of improvement.

• Submitted Merchant Legal Applications on behalf of clients.

• Configured integration setups and API credentials of banking product methods.

• Provided commincations to entire business of new method availability and functionality.

• Wrote all support, finance and risk documentation of payment processor methods and provided to entire business.

• Updated and maintained all support documentation and communicated to relevant finance, risk and operations teams.

• Provided training and guide documentation to product banking team.

• Performed geographical research and analysis.

• Kept abreast of new technologies within the e-commerce and banking industry.

• Initiated, built and held relationships with new processors of product development stakeholders to stay abreast of the latest updates within the payments landscape.

• Strengthened client relationships by providing personalized financial solutions and expert advice.
• Increased cross-selling opportunities for additional bank products through consistent communication with clients.
• Improved portfolio performance by monitoring risk factors and conducting periodic reviews.
• Implemented tailored marketing initiatives to attract new business banking clients.
• Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
• Negotiated favorable terms for loans and lines of credit, optimizing client satisfaction and loyalty.
• Collaborated with credit analysts to expedite loan approvals, ensuring timely access to funds for clients.
• Assisted clients in navigating complex regulatory requirements when applying for loans or other forms of financing.
• Balanced risk management with business growth objectives by carefully evaluating creditworthiness of prospective clients.
• Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
• Facilitated the onboarding process for new business accounts, ensuring a smooth transition from prospect to loyal client.
• Managed a diverse portfolio of commercial customers across various industries, demonstrating adaptability and versatility in addressing distinct financial requirements.