Andrew Abrahams
Compliance Professional
Cape Town
Summary
Seasoned professional specializing in responsible gambling, risk management, QA, anti-money laundering investigations and overall compliance.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Safer Gambling Analyst
Midnite Gaming
Cape Town
08.2025 - Current
- Identify and address training needs, conduct quality checks on customer interactions and decision-making, ensure adherence to regulatory requirements, and contribute to the ongoing development and improvement of safer gambling processes.
- Undertake fraud, KYC, AML and related risk checks in close collaboration with the Anti-Financial Crime function, in line with regulatory and internal requirements.
- Analyzing customer data to identify trends related to responsible gambling behaviors, and using this information to improve and adjust responsible gambling strategies.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Safer Gambling Analyst
Midnite Gaming
Cape Town
07.2024 - 07.2025
- Working collaboratively with other departments, such as customer service, legal, and compliance, to ensure a holistic and integrated approach to responsible gambling within the organization.
- Managing support services for customers dealing with gambling-related issues, offering guidance, resources, and assistance in accessing help for addiction problems.
- Analyzing customer data to identify trends related to responsible gambling behaviors, and using this information to improve and adjust responsible gambling strategies.
- Working collaboratively with other departments, such as customer service, legal, and compliance, to ensure a holistic and integrated approach to responsible gambling within the organization.
Responsible Gambling Team Leader
DigiOutsource | Betway
Cape Town
12.2021 - 10.2023
- Managing and leading a team of professionals dedicated to responsible gambling initiatives, providing guidance, support, and ensuring the team's effectiveness in achieving its objectives.
- Regularly reviewing and refining responsible gambling programs to stay ahead of industry trends, adopting best practices, and ensuring compliance with evolving regulations.
- Analyzing customer data to identify trends related to responsible gambling behaviors, and using this information to improve and adjust responsible gambling strategies.
- Identifying and preventing fraudulent activities within the online casino platforms, utilizing advanced tools and analytics.
- Utilizing technology and data analysis to monitor financial transactions and identify any unusual or suspicious activities that may indicate fraud or non-compliance.
- Conducting thorough investigations into suspected fraudulent activities, including reviewing transaction data, player behavior, and other relevant information to identify patterns and anomalies.
- Contact: Robyn Hendy - 44 7858 358 565
Responsible Gambling Specialist
DigiOutsource | Betway
Cape Town
10.2018 - 11.2020
- Analyzing customer data to identify trends related to responsible gambling behaviors.
- Working collaboratively with other departments, such as customer service, legal, and compliance, to ensure a holistic and integrated approach to responsible gambling within the organization.
- Managing support services for customers dealing with gambling-related issues, offering guidance, resources, and assistance in accessing help for addiction problems.
- Fraud Specialist of the year - 2019
- Contact: Robyn Hendy - 44 7858 358 565
Customer Service Host
DigiOutsource | Betway
Cape Town
05.2015 - 09.2018
- Providing prompt and accurate assistance to Betway's players by addressing queries, concerns, or issues they may have had regarding the gaming platform, transactions, or account-related matters.
- Assisting players with technical issues, including navigating the website or mobile app, troubleshooting account access problems, and providing guidance on using gaming features.
- Handling inquiries related to deposits, withdrawals, and other financial transactions, ensuring transparency and compliance with payment policies.
- Contact: Gareth Mars - 078 455 7600
Quality Assurance Specialist
DigiOutsource | The Palace Group (Australia)
Cape Town
08.2016 - 12.2016
- Analyzing agent interaction data to identify trends related to service and information provided to customers.
- Collaborating with relevant stakeholders with reference to areas of improvement based on data gathering and analysis thereof.
- Contact: Ryan Nel - 073 821 4894
Education
Sport, Recreation and Exercise Science
University of the Western Cape
01.2013
Skills
- Team Leadership
- Compliance
- Investigation
- Risk Management
- Technical Support
- Fraud Prevention
- Customer Service
Interests
Rugby, Golf, Cricket, Hiking, Soccer, Social Causes
Timeline
Senior Safer Gambling Analyst
Midnite Gaming
08.2025 - Current
Safer Gambling Analyst
Midnite Gaming
07.2024 - 07.2025
Responsible Gambling Team Leader
DigiOutsource | Betway
12.2021 - 10.2023
Responsible Gambling Specialist
DigiOutsource | Betway
10.2018 - 11.2020
Quality Assurance Specialist
DigiOutsource | The Palace Group (Australia)
08.2016 - 12.2016
Customer Service Host
DigiOutsource | Betway
05.2015 - 09.2018
Sport, Recreation and Exercise Science
University of the Western Cape