Andrea Landsman
Receptionist
Cape Town
Summary
Licensed cabin crew professional with excellent interpersonal communication skills. Energetic, hard-working and people focused professional with a hunger for meaningful and challenging work that will allow myself to continuously learn and grow within the aviation industry.
Overview
4
4
years of professional experience
Work History
Receptionist
Cape Language Academy
01.2024 - Current
- Reduced incoming call response time by implementing an effective call routing system.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Waitress
Waldorf Astoria Lusail
07.2022 - 09.2023
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Consistently exceeded management's performance expectations while adhering to company policies and procedures.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Packaging Operator
Polyoak Packaging
09.2020 - 03.2022
- Collaborated with cross-functional teams for timely delivery of finished products, ensuring customer satisfaction.
- Supported a positive work atmosphere by promoting teamwork among colleagues and fostering an environment conducive to learning new skills.
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
- Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
- Conducted regular quality checks to ensure compliance with industry standards and company guidelines for packaged products.
Education
Certificate - Cabin Crew
Damelin College
Cape Town, South Africa 04.2001 -
High School Diploma -
Lavender Hill High School
Cape Town, South Africa 12.2018 - 12.2018
Skills
Customer Service
Timeline
Receptionist
Cape Language Academy
01.2024 - Current
Waitress
Waldorf Astoria Lusail
07.2022 - 09.2023
Packaging Operator
Polyoak Packaging
09.2020 - 03.2022
High School Diploma -
Lavender Hill High School
12.2018 - 12.2018
Certificate - Cabin Crew
Damelin College
04.2001 -
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