ANDREA GIGLIO

• Increased regional sales by establishing strong relationships with key clients and providing exceptional customer service.
• Delivered product presentations and demonstrations showcasing features, benefits, and value to prospective customers.
• Worked closely with cross-functional teams such as operations and supply chain management to ensure seamless delivery of products/services to customers needs effectively met their requirements.
• Conducted regular market research and competitor analysis to identify new opportunities and trends within the industry.
• Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
• Adapted sales approach based on individual client needs and preferences, resulting in a personalized experience that fostered trust and loyalty.
• Resolved customer complaints promptly professionally thus preserving positive image reputation among our valued clientele bases while assuring them their concerns were taken seriously addressed accordingly.
• Provided ongoing training and support to junior sales representatives, enhancing their skills and improving overall team performance.
• Negotiated contracts with clients to secure profitable deals for both parties involved in the transaction process.
• Built a strong referral network by consistently delivering exceptional service and support to clients, leading to increased word-of-mouth business opportunities.

managed a sales team of 6 representatives and 6 merchandisers

• Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
• Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Expanded market share by identifying and penetrating untapped markets.
• managed a team of 6 sales representatives and 6 merchandisers

• Provided feedback from customers to product development team, influencing future product enhancements.
• Stayed up-to-date with industry trends to position company as market leader.
• Boosted team morale and productivity by leading weekly sales strategy meetings.
• Participated in trade shows and conferences to network and generate leads.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Fostered collaborative environment, sharing best practices among sales team.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Prioritized helping customers over completing other routine tasks in store.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
• Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
• Boosted sales through effective collaboration with marketing team on promotional displays.
• Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
• Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
• Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
• Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.