Andre Van Heerden

• Daily meetings with potential customers to introduce and sell our Products in Free State and Northern Cape
• Implemented creative solutions to address unique challenges faced by clients in a variety of industries.
• Consulted with clients on business issues and developed innovative proposals.
• Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
• Exceeded sales targets consistently while maintaining high levels of customer satisfaction throughout the entire process.
• Demonstrated initiative by persistently prospecting, networking and promoting SEESA.
• Top consultant for the Region - 2024

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Complied with regulatory guidelines and requirements.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Analyzed business processes to identify cost savings and operational efficiencies.
• in depth Fleet management to reduce downtime and optimizing utilization

Financial Management

• Analyzing and actioning monthly Profit and Loss Management
• Managing all Accident and Damage Claims to ensure all costs are recovered
• Monthly Petty Cash reconciliations & Daily banking of Cash
• Managing daily Invoicing report to ensure invoicing is done on time
• Management of Outsource Labour cost
• Daily reconciliation of Depot Fuel to ensure fuel pumped balances with fuel charged and no losses occur

Staff Management

• Strategically planning of staff compliment for Airport and Depot t
• All staff-related concerns in terms of appointments, counseling & disciplinary actions
• Conducting Accident Enquiries for all Staff related Accidents
• Updating of Hours worked weekly to ensure overtime is managed in line with BCEA
• Monthly Branch meetings with staff to ensure staff is up to date with new projects, challenges with fleet, operational requirements and financial performance
• Scheduling of training through Training Department

Fleet Management

• Regional Fleeting Depot – Fleeting and Distribution of all new Vehicles received
• Regional De-fleeting Depot – selling of vehicles to various Dealerships
• Analyzing and managing all out-of-service vehicles and corresponding with relevant OEM’s to reduce vehicle
• Daily Regional Fleet plans to manage reservations and correct fleet mix
• Ensuring all Fleet Audits are done as per Company Policy and Procedure

Health and Safety

• Member of Regional Health and Safety Committee
• Appointed Regional Incident Investigator
• Monthly Health Safety checks at Depot and Airport Kiosk
• Chairing quarterly Branch Health and Safety meetings
• Awarded Gold Certification for External Health and Safety Audits (2022 & 2023)

Customer Care

• Monitoring and analyzing and actioning daily NPS feedback

Responsibilities:

• Overseeing Day-to-Day operations of 8 branches nationally to ensure optimum productivity and profitability
• Designing and implementation of systems, policies and procedures
• Improving of all Operational & Sales functions – creating synergy between Operations and Sales department
• Daily reporting on revenue and tracking to achieve set budgets.
• Credit note verification and approval
• Assisting internal buyers to optimize stock levels on all products and reducing backorders
• Managing daily deliveries in conjunction with completed orders
• Staff queries and management
• Full function Fleet management
• Managing and resolving customer queries and complaints
• Liaising with high profile customers on their needs and resolving any queries
• Implementing daily automated reporting on key areas in the business

Productivity General

Fleet Management

• Complete Management and ownership of Regional Fleet with a key focus on Managing the Car Rental Fleet for Gauteng, Limpopo, Mpumalanga, North West, Free State, Swaziland and Botswana (+-10,000 vehicles)
• Compiling long (8 months) and short-term (detailed 2 weeks) fleet plans
• Managing capacity, utilization, yield and Average Daily Revenue
• Understand & communicate out-of-service targets Management of Fleet assets – long-standing days
• Managing Fleet relocation to reduce cost and risk
• Monitoring NPS (Nett Promoter Score) to ensure vehicle quality and customer satisfaction
• Review BI data – Review Fleet mix performance by area within the region
• Review BI data – Rental activity and forward reservations
• Weekly forecasting on Fleet size, including up-fleet and de-fleet
• Managing the De-fleet Department to ensure de-fleets are done timeous to optimize utilization, including negotiation with OEM’s

Financial

• Reviewing monthly P&L Statements to identify and correct expenditure in terms of Outsourced Cost
• Weekly reports to monitor efficiency and cost per RA
• Understand and manage cost per Rental Agreement model linked to productivity to ensure variable cost is in line with rental activity
• Good understanding of outsourced labour and planning the exact requirements
• Managing depot process through Time and Motion studies to ensure Optimum Flow and output per Production Area
• Attending weekly Operation Team meetings to assist and communicate Fleet requirements
• Working with the Sales Team to manage and supply Fleet as per the Customers’ requests

Financial Staff and HR Fleet Management General

• Compiling and monitoring of Financial budgets for all branches
• Strategically planning Fleet size and mix to achieve set Budgets – including analyzing profit margins per vehicle group
• Analyzing monthly Profit and Loss Statements of all branches to identify and correct areas of concern
• Analyzing daily sales versus budget and taking corrective action to improve turn-over
• Analyzing Website rates in line with vehicle availability to ensure maximum profitability / yield
• Monitoring all Revenue Channels i.t.o revenue & amount of vehicle rentals

• Strategically planning of staff compliment for all branches to achieve maximum output in line with set budgets per region
• All staff related concerns i.t.o appointments, counseling and disciplinary actions
• Assisting Training Department in compiling training manuals and reviews
• Attending high level Union meetings to negotiate, strategize and assist with all Union related matters
• Review and update Company Policies and Procedures and communicating this to all relevant staff members within the Organization
• Analyzing and managing all out of service vehicles & corresponding with relevant OEM’s to reduce vehicle downtime (total fleet of 6000 vehicles)
• Updating and maintaining of all SLA’s with relevant OEM’s – including vehicle downtime compensation
• Negotiating better pricing with OEM’s for all non-warranty repairs to vehicles
• Improving process flow at all depots, workshops and panel shops to ensure optimum productivity and efficiency
• Ensuring in-house servicing of vehicles are carried out in accordance with OEM specifications
• Ensuring all Fleet Audits are done in accordance with Company Policy and Procedure
• Assisting Customer Care Department to resolve high profile cases
• Maintaining Counter Charges manual to ensure customers are billed for damages at the correct rates
• Ensuring CI at all branches are consistent with DTAG requirements
• Assisting Corporate Sales Team to resolve any operational concerns
• Analyzing and review of all monthly Manager Reports