Morpheus Multihone management
Andre Schroder
Manager - ICT Services
Little Falls
Summary
I am solution-oriented, striving to develop skills and expand knowledge in new technologies and services that can enhance workplace efficiency and ease workloads. My approach emphasizes empowering colleagues and leveraging automation. I believe that no question is trivial, as everyone begins their journey from a point of not knowing. With 24 years of experience in infrastructure and client-server environments, I have cultivated expertise across various disciplines. Like a map, each solution presents a unique landscape, and understanding this landscape is crucial for success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Manager: ICT Services
MTN
11.2019 - Current
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Acting Senior Manager for ICT and Hosting
MTN
03.2020 - 04.2020
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Systems administrator
MTN Business
06.2016 - 11.2019
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Optimized resource utilization with virtualization technologies for cost-effective infrastructure management.
- Developed internal training materials aimed at improving department''s overall knowledge base and reducing the learning curve for new hires.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Designed custom monitoring tools tailored to specific application requirements that enhanced overall system health visibility.
Systems administrator
Enbaya Prepaidmeters
01.2015 - 05.2016
Education
University of the Witwatersrand
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Self-Study
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Welkom Damelin
Skills
- Linux (Debian/Redhat)
- Unix (FreeBSD)
- Microsoft (Server 2000 to date)
- Mysql/MariaDB
- MSSQL
- PostgreSQL
- Mysql/MariaDB
- MSSQL
- PostgreSQL
- AWS
- AZURE
- Huawei
- Hy-Brid
- LibreNMS
- Zabbix
- Nagios
- Prometheus
- SCOM
- Grafana
- PowerBi
- Team management
- Strong decision maker
- Complex problem solver
- Needs design
- Innovative
- Service-focused
Operations Management
Budget Administration
Computer Skills
Organizational Skills
K8s
Docker
Websites
Accomplishments
The MTN ICT operations team I was working with consisting of 4 Specialists was left with no management and no direction. Stepping up to the challenge started involving the team in a multitude of projects to start building visibility. This included consulting, design, build and deployment of complex solution touching on network, security, HA and growth needs. The team very quickly found a place working with a multitude of departments. The team’s visibility got to the point that we were invited to take over 2 African branches and supported the ICT services for each. Growing people grows the business. I am fond of out of the box thinking and solutions looking at the road least travelled may be difficult at first, but you are then introduced to a mindset that there is nothing that can’t be achieved.
Additional Information
Additional Information can be supplied on request.
Accomplishment
- Acting Senior Manager for MTN facilities department.
- Substantial cost saving in both OPEX and CAPEX in 2020 by upskilling internal staff instead of outsourcing a service.
- Building the Unified Communication platform with my team.
- Deployment of the Asset management solution pre integrations.
References
- Carl Mouton, Selelo MD, +27 82 459 1512, https://www.selelo.com, carl.mouton@selelo.com
- Rob Forman, Manager: Network and Platform Centre of Excellence, +27 83 212 3920, rob.forman@mtn.com
- Carl Edom, Senior Consultant - Network Engineering Integration, +27 83 211 1584, carl.edom@mtn.com
- Ashley Jacobs, Senior Manager - Field Force and Enterprise Operations, +27 83 212 5885, ashley.jacobs@mtn.com
Software
Grafana home Monitoring
Data management and visulisation
VMware
Docker and supporting services
Linux Redhat and Debian families
PowerBi Data views
Power automate
Interests
CMAS deep sea Diver
Timeline
Acting Senior Manager for ICT and Hosting
MTN
03.2020 - 04.2020
Manager: ICT Services
MTN
11.2019 - Current
Systems administrator
MTN Business
06.2016 - 11.2019
Systems administrator
Enbaya Prepaidmeters
01.2015 - 05.2016
University of the Witwatersrand
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Torque IT
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Torque IT
undefined
Torque IT
undefined
Torque IT
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Self-Study
Self-Study
undefined
Self-Study
undefined
Self-Study
undefined
Welkom Damelin
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