Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andre Nieuwoudt

Senior Support Specialist
Mokopane

Summary

Senior support specialist with strong expertise in customer service, troubleshooting, and system administration. Proven ability to collaborate within teams and adapt to changing needs, ensuring reliable and effective support. Skilled in problem-solving, communication, and process improvement, consistently delivering impactful results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Support Specialist

Satellite Software
02.2013 - Current
  • Implemented proactive monitoring strategies to identify potential issues before they impacted customers.
  • Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
  • Established strong relationships with key clients, ensuring long-term retention through exemplary service delivery.
  • Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
  • Delivered exceptional remote assistance using screen-sharing tools for faster troubleshooting resolution times.
  • Improved customer satisfaction by addressing and resolving complex technical issues promptly.
  • Reduced average call resolution time by implementing targeted process improvements and training initiatives.
  • Developed and implemented comprehensive training programs to increase staff knowledge and skillsets.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.

Education

High School Diploma -

Hans Strijdom
Mookgophong, South Africa
04.2001 -

Skills

Network troubleshooting

Remote support

Software installation

Client relationship building

Incident management

Hardware diagnostics

Backup and recovery

System administration

Software troubleshooting

Operating systems

Customer support

Operations management

Technical troubleshooting

Training and mentoring

Vendor relations

Hardware support

Staff training

Customer service

Network support

Problem-solving abilities

Help desk support

Multitasking Abilities

Self motivation

Adaptability and flexibility

Attention to detail

LAN/WAN

Online chat support

Network protocols

Analytical thinking

Server maintenance

Certification

AWS Cloud Practitioner

Timeline

AWS Cloud Practitioner

08-2025

Senior Support Specialist

Satellite Software
02.2013 - Current

High School Diploma -

Hans Strijdom
04.2001 -
Andre NieuwoudtSenior Support Specialist