Senior support specialist with strong expertise in customer service, troubleshooting, and system administration. Proven ability to collaborate within teams and adapt to changing needs, ensuring reliable and effective support. Skilled in problem-solving, communication, and process improvement, consistently delivering impactful results.
Network troubleshooting
Remote support
Software installation
Client relationship building
Incident management
Hardware diagnostics
Backup and recovery
System administration
Software troubleshooting
Operating systems
Customer support
Operations management
Technical troubleshooting
Training and mentoring
Vendor relations
Hardware support
Staff training
Customer service
Network support
Problem-solving abilities
Help desk support
Multitasking Abilities
Self motivation
Adaptability and flexibility
Attention to detail
LAN/WAN
Online chat support
Network protocols
Analytical thinking
Server maintenance
AWS Cloud Practitioner
AWS Cloud Practitioner