Andre Nieuwoudt
Senior Support Specialist
Mokopane
Summary
Senior support specialist with strong expertise in customer service, troubleshooting, and system administration. Proven ability to collaborate within teams and adapt to changing needs, ensuring reliable and effective support. Skilled in problem-solving, communication, and process improvement, consistently delivering impactful results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Support Specialist
Satellite Software
02.2013 - Current
- Implemented proactive monitoring strategies to identify potential issues before they impacted customers.
- Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
- Established strong relationships with key clients, ensuring long-term retention through exemplary service delivery.
- Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
- Delivered exceptional remote assistance using screen-sharing tools for faster troubleshooting resolution times.
- Improved customer satisfaction by addressing and resolving complex technical issues promptly.
- Reduced average call resolution time by implementing targeted process improvements and training initiatives.
- Developed and implemented comprehensive training programs to increase staff knowledge and skillsets.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
Education
High School Diploma -
Hans Strijdom
Mookgophong, South Africa 04.2001 -
Skills
Network troubleshooting
Remote support
Software installation
Client relationship building
Incident management
Hardware diagnostics
Backup and recovery
System administration
Software troubleshooting
Operating systems
Customer support
Operations management
Technical troubleshooting
Training and mentoring
Vendor relations
Hardware support
Staff training
Customer service
Network support
Problem-solving abilities
Help desk support
Multitasking Abilities
Self motivation
Adaptability and flexibility
Attention to detail
LAN/WAN
Online chat support
Network protocols
Analytical thinking
Server maintenance
Certification
AWS Cloud Practitioner
Timeline
AWS Cloud Practitioner
08-2025
Senior Support Specialist
Satellite Software
02.2013 - Current
High School Diploma -
Hans Strijdom
04.2001 -