Andre Niemann
Senior Operations and Key Accounts Manager
Alberton,GP
Work Preference
Summary
Performance-driven professional with extensive expertise in operations, data management, procurement, warehousing, transportation, risk management, security processes, occupational health and safety, and financial forecasting. Demonstrated success in analyzing and optimizing procedures to enhance efficiency and meet product distribution demands. Strong communicator skilled in maintaining compliance records, conducting audits, analyzing program implementations, and overseeing supplies and services. Proficient in providing technical and advisory support on supply chain management while exhibiting a keen analytical mindset and meticulous attention to detail.
Overview
39
39
years of professional experience
Work History
Senior Key Accounts Manager: Multinationals
DHL Supply Chain Kenya Ltd
08.2023 - Current
- DSC Kenya Ltd was awarded several new Key Accounts since 2022, with the focus on Warehousing, whereas DSC (K) was predominately a Transport Solution Model. This necessitated a new Role to manage Warehouse Operations and to upskill the Local Teams in this regard. Simultaneously there is a need to manage the Clients expectations and to align both parties accordingly.
- As such, my Role Profile included amongst other duties, the following main objectives:
- Support of DSC's growth agenda by building and maintaining profitable key accounts (Multinationals)
- Build high quality and trusted business relationships within the customer's leadership team
- Identification, assessment, pursuit and closure of additional share of wallet within the assigned accounts in addition to effective management of a proactive pipeline (As per annual AGP Targets set)
- Pro-actively manage the renewal agenda and ensure that customer satisfaction is sustained (Multinationals)
- Develop and leverage constructive C-Suite relationships within assigned accounts (that are business and issue-based, as opposed to transactional)
- Act as key contact for international customers - Reckitts, Beiersdorf, GE, BAT, Colgate & Unilever.
- Maintain access to key decision makers and establish coach network
- Ensure quality of delivered services and proactively address customer issues
- Facilitate knowledge/ best-practice sharing between DSC community in East Africa
- Spend a high proportion (75%) of time on site working with the customer and the DSC operational team.
- Key Contributions:
- Stabilised the Network and Operations.
- Standardised Ways of Working across all Operations.
- Improved Customer Facing engagements and built trust in DSC (K) Operational abilities.
- Identified and Coached Site Leaders to continue with and enhance our abilities.
- Embedded a Continuous Improvement Culture by making use of and enhancing Technology at our disposal, to improve processes and reduce inefficiencies in the operations.
- Improved Stock Management and Inventory Record Accuracies through revised cycle counting and monthly wall to wall count methodologies.
- Improved and sustained profitability of Accounts.
Distribution Centre Manager (Kellogg’s SA Contract)
DHL Supply Chain South Africa (Pty)Ltd
01.2022 - 07.2023
- DSC South Africa was awarded the Kellogg’s SA Contract to manage Transit Bay operations at their Springs Manufacturing Plant, as well as the main Distribution Centre ion Boksburg, with 2 overflow Sites. Total Pallet Stock Holding of 30,000 pallets and circa R500mio in value, with a Total head count of 130 FTE and worth 4.4M Euro.
- I was part of the implementation Team and played a pivotal role in planning and directing the operations during the transitioning of the previous 3PL Service Provider and their Warehouse Management System, to the DHL Systems. The Transitioning window was very small, and we had to be fully operational on the DHL Systems and Operations Controls by the June the 1st of 2022.
- This, we managed to do in time and the operations were fully fledged, with the odd start up issues.
- Key Contributions:
- Report daily KPIs for better understanding of the performance drivers.
- Strategically plan and manage warehouse operations, logistics and transportation.
- Lead, coach and nurture a Team of Customer Service Officers Lead, coach and nurture a Team of Customer Service Officers, processing Sales Orders on behalf of KSA, to ensure Customers are receiving Service that exceeds expectations.
- Introduced succession-planning processes to identify and develop new leaders.
- Proactively identified opportunity areas, executing on these and communicating well with all stakeholders to capitalise on the financial benefits.
- Daily Meetings with key stake holders in the business to identify and optimise customer service and experience.
- Improved customer experience by utilising available resources and providing service at the lowest possible cost.
- Updated and optimised systems and procedures for control and security of business.
- Through the introduction of better stock rotation Systems, managed to reduce expired and short dated stock across all Sites.
- Through hands-on approach, improved and maintained a consistent Inventory Record Accuracy of more than 99%.
- Contained stock losses with a consistent stock loss variance of 0.02% of Total Warehouse Throughput, across all Sites.
- Maintained on shelf availability by driving an OTIF more than 95%, consistently.
National Distribution Operations Manager
Cambridgefood a Division of Masscash
01.2019 - 11.2021
- Direct operational and commercial activities in 4 Distribution Centres, servicing a Total of 51 Retail and Wholesale outlets across the Country, managing a Total of three hundred staff members, 36M operating costs and average stock holding of circa R1224M.
- Provided hands-on oversight to the operations of the various Sites to meet financial, strategic and performance goals. Drove improvements to operational distribution metrics by ensuring compliance with ISO processes and meeting KPIs. Support of the Warehouse Managers to maintain Service Levels and On Time in Full deliveries of >95%. Directed daily Operations in accordance with Transport Plans. Assisted Category Buyers and Planners by identifying potential out of stocks in advance, to avoid supply interruptions. Identified continuous improvement opportunities and capitalised on them as soon as possible to reap the financial benefits they produced. Consistent and continuous review of risk, security and occupational health processes and procedures.
- Key Contributions:
- Report daily KPIs for better understanding of the performance drivers.
- Strategically plan and manage warehouse operations, logistics and transportation.
- Lead, coach and nurture a diverse team of operators within a retail warehouse.
- Introduced succession-planning processes to identify and develop new leaders.
- Proactively identified opportunity areas, executing on these and communicating well with all stakeholders to capitalise on the financial benefits.
- Daily de-briefing of Drivers to collate delivery challenges to find solutions and improve. These were communicated regularly with Regional Operations Managers, Store Managers, and other key stake holders.
- Daily Meetings with key stake holders in the business to identify and optimise customer service and experience.
- Improved customer experience by utilising available resources and providing service at the lowest possible cost.
- Updated and optimised systems and procedures for control and security of business.
- Through better vehicle utilisation by driving Order Planning with Category Planners, managed to reduce Annual Transport bill by circa R3M.
- Through the introduction of better stock rotation Systems, managed to reduce expired and short dated stock across all Sites.
- Through hands-on approach, improved and maintained a consistent Inventory Record Accuracy of more than 99%.
- Contained stock losses with a consistent stock loss variance of 0.02% of Total Warehouse Throughput, across all Sites.
- Maintained on shelf availability by driving an OTIF more than 95%, consistently.
Campus Manager, Warehouse Operations
DHL Supply Chain SA (Pty) Ltd
08.2010 - 12.2018
- Direct operational and commercial activities in several Sites of a major manufacturing principal in the foods, personal, and home care Industry, managing total 594 staff members, R 116676K operating costs, and average stock holding of circa R 1685M.
- Manage warehouses in compliance with company’s policies and vision. Oversee inbound, warehousing, distribution, and maintenance operation. Deliver key operating measures and help with seamless flow of activities. Identify business requirements and implement changes accordingly. Administer appropriate availability of employee resources at sites. Collaborate with operational management team to ensure compliance with statutory and company policies on H&S, employment labour relations, and environmental issues.
- Key Contributions:
- Effectively managing 4 raw materials and finished goods transit bays to feed 2 x mother warehouses (Boksburg, Gauteng, and Pietermaritzburg, KZN) for onward distribution to customers.
- Report daily KPIs for better understanding of the performance drivers.
- Strategically plan and manage warehouse operations, logistics and transportation.
- Lead, coach and nurture a diverse team of operators within FMCG wholesale warehouses.
- Introduced succession-planning processes to identify and develop new leaders.
- Proactively identified opportunity areas, executing on these and communicating well with all stakeholders to capitalise on the financial benefits.
- Daily Meetings with key stake holders in the business to identify and optimise customer service and experience.
- Improved customer experience by utilising available resources and providing service at the lowest possible cost.
- Updated and optimised systems and procedures for control and security of business.
- Liaise and negotiate with suppliers, manufacturers, retailers, and distributors.
- Introduced succession-planning process to identify and develop new leaders.
- Improved customer experience by utilising available resources and providing service at the lowest possible cost.
- Updated and optimised systems and procedures for control and security of business.
- Drove continuous improvement, improving all Key performance indicators, decreasing cost down by circa ZAR 20M, and maintaining an on time in full delivery by 99%.
- Executed direct approach, which resulted in enhancing Inventory Record Accuracy from 85% to a consistent 98%, whilst maintaining stock losses at less than 0.002%.
Operations Manager
Nestlé South Africa (Pty) Ltd
01.2004 - 07.2010
- Managed inbound and picking operations in a 40,000 sqm facility, completing of daily inbound plan across twenty-eight receiving Slots per day and co-coordinating this plan between twelve factories.
- Scheduled daily pick planning in line with the transport strategies. Headed entire operations of staff consisted of 110 in two shifts. Gathered and organised productivity and labour costing report daily. Directed production schedule and daily goals for team to achieve daily stocking and order fulfilment requirements. Allocated necessary space for stock rotation and assisted with proper FIFO process. Procured products and services at competitive prices and help companies reach their financial goals.
- Key Contributions:
- Boosted performance of staff by delivering training and coaching sessions.
- Developed and implemented standardized inventory control procedures and daily cycle counting audit processes.
- Managed average R250M daily stock holding.
- Decreased business waste including stock damages and losses from circa ZAR 8.5M to ZAR 3M pa through active management and leadership.
- Achieved saving of ZAR 3M by implementing cost saving initiatives and change management, while improving productivity and efficiencies.
Distribution Centre Manager
CNA
08.1986 - 07.2003
- Promoted to Supply Chain Manager at Head Office.
Supply Chain Manager
Central News Agency (CNA)
03.2000 - 03.2003
- Reason for Leaving: Opportunity at Nestle, who implemented SAP WM and required my expertise.
Education
Matric -
Hoerskool Florida
Roodepoort, GautengSkills
Technical Proficiency: SAP/SAP BW/SAP FICO/SAP WM/SAP S4 HANA/Manhattan WMOS/TRICEPS/ARCH Retail Systems/JDA (Blue Yonder), Microsoft Office 365
References
- Chris, Knight, Regional Operations Executive, 060-774-4720
- Greg, Campbell, General Manager, 082-465-2701
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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Timeline
Senior Key Accounts Manager: Multinationals
DHL Supply Chain Kenya Ltd
08.2023 - Current
Distribution Centre Manager (Kellogg’s SA Contract)
DHL Supply Chain South Africa (Pty)Ltd
01.2022 - 07.2023
National Distribution Operations Manager
Cambridgefood a Division of Masscash
01.2019 - 11.2021
Campus Manager, Warehouse Operations
DHL Supply Chain SA (Pty) Ltd
08.2010 - 12.2018
Operations Manager
Nestlé South Africa (Pty) Ltd
01.2004 - 07.2010
Supply Chain Manager
Central News Agency (CNA)
03.2000 - 03.2003
Distribution Centre Manager
CNA
08.1986 - 07.2003
Matric -
Hoerskool Florida