Andre Junior Du Sart
Call Centre Agent
Horizon View
Summary
I’m currently a Call Centre agent with 12 months’ work experience and have worked globally in both sales and service requests across both inbound as well as outbound. I have offered sales and service expertise nationwide, including various products, automative parts, sound and recreational products. I currently service international clients, I’m hardworking, trustworthy and reliable.
I always maintain a ‘can do’ attitude. I am also an exceptionally fast learner and work very well under pressure. I enjoy being challenged and I get great job satisfaction by seeing the results of my work.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Service provider onboarding
Tekano Automotive Hub PTY LTD
2024 - 2024
- (6-month assignment) - Contact potential service providers and liaise with them to submit all documentation for vetting and registration.
- Capture and upload information in the CRM (Customer Relationship Management) system.
- Administer and get customer updates from service providers on completed work and update CR
Sous Chef
Al’s Kitchen
2024 - 2024
- Prepare all ingredients for food, ensure that the kitchen is kept clean, serve customers at events.
Call Centre Agent
Redial BPO
2024 - Current
- New sales acquisitions on various products including but not limited to automotive, sound, tools and recreation.
- Inbound and outbound calling for all sales and service requests
- Customer complaint management
- Guidance on self-assist/Online platform to enable sales through system navigation
- Quality assurance
- Responded to customer inquiries effectively, providing accurate information and enhancing customer satisfaction with each interaction.
- Assisted in resolving customer complaints, which improved service delivery and fostered positive customer relationships.
- Processed customer orders and requests promptly, ensuring timely follow-up and maintaining operational efficiency.
- Utilized call center software to log interactions, which optimized tracking and streamlined communication processes.
Education
High School - English, Afrikaans, Business Studies, Mathematics, Information Technology, Tourism
Roodies High school
01.2023
Skills
Attentive to detail
Excellent listening, communication, and interpersonal skills
High level of customer focus
Able to perform optimally under pressure
Highly efficient
References
- Alexandria, Dennison, Al’s kitchen catering company owner, 076-565-6259, Al’s Kitchen
- Peter, Boraine, 081-599-1924, Tekano Automotive
- Firdaus Paulsen, 0834932392, Alhim Projects
CURRICULUM VITAE
- Curriculum Vitae for Andre Junior Du Sart
- I have passed with a bachelor’s admission
Timeline
High School - English, Afrikaans, Business Studies, Mathematics, Information Technology, Tourism
Roodies High school
Service provider onboarding
Tekano Automotive Hub PTY LTD
2024 - 2024
Sous Chef
Al’s Kitchen
2024 - 2024
Call Centre Agent
Redial BPO
2024 - Current