Andre Junior Du Sart
Call Centre Agent
Horizon View
Summary
I’m currently a Call Centre agent with 12 months’ work experience and have worked globally in both sales and service requests across both inbound as well as outbound. I have offered sales and service expertise nationwide, including various products, automative parts, sound and recreational products. I currently service international clients, I’m hardworking, trustworthy and reliable.
I always maintain a ‘can do’ attitude. I am also an exceptionally fast learner and work very well under pressure. I enjoy being challenged and I get great job satisfaction by seeing the results of my work.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Service provider onboarding
Tekano Automotive Hub PTY LTD
2024 - 2024
- (6-month assignment) - Contact potential service providers and liaise with them to submit all documentation for vetting and registration.
- Capture and upload information in the CRM (Customer Relationship Management) system.
- Administer and get customer updates from service providers on completed work and update CR
Sous Chef
Al’s Kitchen
2024 - 2024
- Prepare all ingredients for food, ensure that the kitchen is kept clean, serve customers at events.
Call Centre Agent
Redial BPO
2024 - Current
- New sales acquisitions on various products including but not limited to automotive, sound, tools and recreation.
- Inbound and outbound calling for all sales and service requests
- Customer complaint management
- Guidance on self-assist/Online platform to enable sales through system navigation
- Quality assurance
- Responded to customer inquiries effectively, providing accurate information and enhancing customer satisfaction with each interaction.
- Assisted in resolving customer complaints, which improved service delivery and fostered positive customer relationships.
- Processed customer orders and requests promptly, ensuring timely follow-up and maintaining operational efficiency.
- Utilized call center software to log interactions, which optimized tracking and streamlined communication processes.
Education
High School - English, Afrikaans, Business Studies, Mathematics, Information Technology, Tourism
Roodies High school
01.2023
Skills
Attentive to detail
References
- Alexandria, Dennison, Al’s kitchen catering company owner, 076-565-6259, Al’s Kitchen
- Peter, Boraine, 081-599-1924, Tekano Automotive
- Firdaus Paulsen, 0834932392, Alhim Projects
CURRICULUM VITAE
- Curriculum Vitae for Andre Junior Du Sart
- I have passed with a bachelor’s admission
Timeline
High School - English, Afrikaans, Business Studies, Mathematics, Information Technology, Tourism
Roodies High school
Service provider onboarding
Tekano Automotive Hub PTY LTD
2024 - 2024
Sous Chef
Al’s Kitchen
2024 - 2024
Call Centre Agent
Redial BPO
2024 - Current