Andre Jacobs

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Configured hardware, devices, and software to set up work stations for employees.

Responded to telephone, email and in-person inquiries regarding networking operation, use and repair.

Explained technical information in clear terms to promote better understanding for non-technical users.

Repair, upgrade and maintenance of computers in ASG

Repair, upgrade and maintenance of computers booked into the workshop.

Regulating Workshop workload.

Assisting corporate technicians with repairs, upgrades and maintenance on computers brought in from client sites.

Assembly of computerized CCTV systems.

Travelling to various client sites to assist with on-site maintenance and breakdowns

Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

Installed and configured operating systems and applications.

Maintained servers and systems to keep networks fully operational during peak periods.

Responded to customer inquiries and provided technical assistance over phone and in person.

Created user accounts and assigned permissions.

Removed malware, ransomware, and other threats from laptops and desktop systems.

Walked individuals through basic troubleshooting tasks.

Completed inventory counts and organized supplies.

Trained users on how to operate components and systems.

Updated documentation and produced reports.

Managed high levels of call flow and responded to technical support needs.

Used ticketing systems to manage and process support actions and requests.

Helped streamline repair processes and update procedures for support action consistency.

Offered assistance in implementing and developing training programs.

Tested newly installed software and hardware prior to deployment.

Developed and implemented preventive maintenance procedures.

Configured and tested new software and hardware.

Diagnosed and troubleshot hardware, software and network issues.

Researched and identified solutions to technical problems.

Monitored system performance to identify potential issues.

Patched software and installed new versions to eliminate security problems and protect data.

Generated reports to track performance and analyze trends.

Installed, configured and maintained computer systems and network connections.

Control flow of stock to and from Warehouse and put away stock in shelves for storage.

Created Sales Sets from certain stock.

Solving Penalty (Problem) stock in Warehouse.

Solving stock problems if stores were oversupplied.

Dispatching trucks from DC to other Makro stores.

Trained students to build and maintain PC's and how to use Microsoft Word, Excel and Powerpoint.

Taught students the theoretical and practical use of the A+ and N+ course.

Installing Network Cables as needed.

Building PC's and general maintenance to PC's.

Installed cabling for CCTV system and installed cameras.