Andre Dippenaar

• Documented user stories, specifications, and product features into detailed work orders.
• Prioritised roadmap in order to achieve product goals and metrics.
• Coordinated project planning and execution with team members and team leads.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Analysed metrics to measure product performance.
• Thrived in a fast-paced, highly-adept team to develop and prioritise product features and build a product roadmap.
• Liaised with clients to better understand business needs and current market landscapes.
• Developed product documentation to communicate upcoming features and products to internal teams.

• Coordinated teams of developers and designers to effectively carry out client briefs using agile methodologies
• Gained a deep understanding of any projects assigned, and took overall accountability for project progress and performance
• Planned teams on projects
• Task allocation to team members
• Tracked progress on projects and individual tasks
• Facilitated the QA process for any products and/or features developed
• Tracked and managed reverts, bugs, and feedback
• Planning and facilitating: - Daily Standup - Sprint planning - Sprint Retrospective meetings - Project Retrospective meetings - Backlog Grooming - Client Demos
• Gathered performance feedback from clients and employees
• I was the primary liaison with clients on matters such as: - Managing project scope - Managing client expectations - Ensuring project and feature requirements were sufficiently defined in order to design and implement - Setting, managing, and ensuring deadlines were met - Reporting on project progress both internally and to clients
• Managed project handovers to clients - Managed scope creep and adjusted billing when required

• Demonstrated leadership skills in managing projects from concept to completion.
• Being adaptable and proficient in learning new concepts quickly and efficiently.
• Applied effective time management techniques to meet tight deadlines.
• Oversaw, drove, and ultimately owned implementation activities for multiple enterprise client projects running concurrently.
• Produced key documents, including Project Initiation, Project Plan, Sprint, and Status Reports.
• Collaborated with and managed the internal delivery team including the BA, QA, and Development functions.
• Translated technical concepts to business organisations and enabled clients to drive prioritisation and functional requirements, with the assistance of the Business Analyst.
• Worked with stakeholders across multiple business units to identify key dependencies and all needed stakeholders.
• Managed project timelines, milestones, and deliverables; empowered the team to deliver by removing blockers, mitigating risk, and was a proactive force in the delivery lifecycle.
• Maintained open and continuous communication with the other project managers to plan resource requirements and allocations for current and future project pipelines.
• Provided proactive input into the continual improvement of Kurtosys processes and solutions.

• Mobile Developer for the Hospitality Team, producing Android and iOS applications for large International hospitality clients
• Built the SA Burger King app on Android and iOS - which generated over 2000 downloads in their first 2 days, and went on to reach over 100,000+ downloads each
• Project co-ordination and timeline planning of all mobile application development.
• Android Developer for RCS and White label applications

Key Responsibilities:

• Technical analysis of requirements and design of mobile apps
• Understanding of, and adherence to, the wiGroup development standards and patterns
• Design and development of apps for Android and iOS
• Application deployment to app stores
• Post go-live monitoring of usage and crashes
• Enhancements and version management
• Updated senior leaders on progress and roadblocks.
• Partnered with project team members to identify and quickly address problems.

• Released Humba on Android and iOS – Parking and in-store payment application for Growthpoint Malls, using License Plate Recognition Softwar (Melrose Arch, Rosebank Mall)
• Discovery Stopwash – Provided a solution that would allow customers to redeem a Discovery Insurance-issued voucher at StopWash washers - Successfully delivered on time and under budget
• POPCRU Afrovation – Managed the creation of a solution that would allow Afrovation to reward the 150 000 members of POPCU (The Police and Prisons Civil Rights Union) with a discount Coupon and Voucher program
• Managed the delivery of phased solutions for Vodacom, Barrows, Mobile Rewards, Cape Consumers, Tuyu, and Old Mutual
• Client services - Shaping the client solution - Understand and gather project requirements - Client Reporting
• Business Process - Accountable for client solution delivery - Drive requirements gathering sessions - Strategic thinking around product implementation processes - Product Team Management - Project Scope Management - Project, Task and Resource Prioritization - Risk Mitigation Management - Process Enhancement and Research - Problem and incidence management - High-level tech quality assurance - Identifying key milestones and achievable timelines - Manage the Tech Lead engagement - Manage the Account Executive/ Account Manager engagement
• Strategy - Product Review workshops - Product solutioning - Suggestions to product improvements
• Business scope - Scope clarity and management - Driving the definition of project goals and deliverables - Manage scope changes and change control board
• Financials/ Cost - Drive Cost Estimate process for new projects / product development - Budget, Schedule and Scope Control - Manage and track overall project cost
• Documentation - Responsible for product roadmaps, flight plans and weekly reporting - Senior Management and Client reporting packs - Project artifacts (lessons learnt / post project review)

• Owned end-to-end client relationships, and communication of the delivery of product solutions
• Managed accounts for: Primi Piatti, Carlton Hair, Wakaberry, Pick ‘n Pay, Swarm, and Tuyu
• As an Account Manager I served as the primary strategic liaison with external clients within the hospitality sector; and pro-actively developed and qualified sales opportunities
• I was responsible for client revenue targets including working with the finance team to ensure invoicing was executed on time and correctly
• The role involved being able to effectively manage client expectations and value propositions within the client space
• I created value propositions focusing on the wiGroup product offering, by leveraging the full suite of products, skills, and capabilities to create win-win value propositions for the client
• I had an understanding of the external trends that impacted customers within the retail, regulatory, market, and technology sectors
• This required me to build, maintain and foster client relationships and ensure that they were satisfied with service levels

Key Responsibilities:

Client service

• Operated as the lead point of contact for all hospitality clients
• Built and maintained strong, long-lasting customer relationships
• Owned end-to-end client relationships and communication through weekly status meetings
• Managed client service expectations
• Ensured the timely and successful delivery of our product solutions according to the customers’ needs and objectives

Business Process

• Identified and grew opportunities within the territory and collaborate with the solutions team to ensure growth attainment
• Business prioritization
• Assisted with high-severity requests or issue escalation as needed
• Responsible for high-level requirements
• Provides sign-off of client expectations in terms of scope
• Accountable for program communication
• Provided support to the Solution Management team
• Provided detailed handover to the delivery teams

SME & POS Sales and Rollout

Key Responsibilities:

• Identified key contacts and set up meetings
• Obtained merchant agreements
• Registering merchants on the platform
• Delivering and setting up in-store collateral
• Facilitated complimentary campaign(s)/deals
• Ensured minimum transaction targets were achieved
• Provided initial training
• Facilitated the setup of further training
• Assisted with the sales process optimisation/ strategy

• Sales, Implementation, Training and 24/7 support of the CIMSO Software Suite
• Marketing of PSD Africa and CIMSO Software Suite
• Hospitality and Business consultant for hospitality industry
• Account management of individual and corporate clients
• Setup and maintaining of Standard Operating Procedure manuals for CIMSO Software Suite
• Worked with Microsoft SQL Server 2012 for database development, maintenance, and administration.

• My responsibilities included guiding, educating and inspiring customers throughout the purchase process
• My experience in the forex market enabled me to guide clients on when to purchase gold collectibles as opposed to Krugerrands – keeping in mind current market trends and fundamental analysis
• My duties as Administrative Manager include ensuring that all records and paperwork were completed to company standards – ensuring we were always audit-compliant, completing shift rosters; leave applications, safe custody documentation, etc as were generally required by admin managers.

• I was managing my own personal foreign exchange account since September 2009
• My focus was mainly on Intraday trading
• All skills were self-taught
• Trades were assessed using Fibonacci Ratios and Harmonic Trading Patterns, as well as being aware of Major Fundamental News events and how these could influence the market
• The books which shaped my trading methodologies were:
• The Ed Ponsi Forex Playbook – Ed Ponsi
• The Candlestick Course – Steve Nison
• Trading with Ichimoku Clouds – Manesh Patel
• I had also developed my own Trade Volume and Risk Analysis Software/Spreadsheets to be used in conjunction with Metatrader 4
• I have yet to find comparative software on the internet.

• Member of the top development sales team in Pam Golding Properties
• Based in Melrose Arch
• Our client base consisted of some of South Africa’s Wealthiest and most influential businessmen/ women
• Meeting with Developers and providing consultation on the layout, design, functionality, and feasibility of their developments
• Revising developer’s pricing structures to include a reduced launch price for preferential investment buyers, as well as calculating escalated price lists over the life of a project, often resulting in increased turnover for the developer
• Managing staff and service providers on behalf of our clients on a daily basis
• Checking and revising legal contracts and sales agreements
• Negotiating deals and closing the gap between buyer and seller, whilst maintaining a high commission rate
• Extremely high rate of closing deals (90% of all Offers taken were accepted)
• Canvassing for new clients and stock
• Marketing – Design, layout, and content of print media
• Able to adapt and deal with a broad spectrum of clients, intellectually and emotionally, from short-term renters to wealthy investors wanting to invest R10 million +
• Excellent sales skills – R20 million rand in sales in February/ March 2009, in a badly repressed property market in South Africa
• Sourcing items and services for our clients

• Trained on both Fidelio and Opera
• Was in line to be promoted to Duty Manager just before I relocated to Johannesburg (Performed the duties of the General Manager when he was not on duty)
• Checking in and out of Guests (Turnaround of up to 265 Rooms per day, up to 500 guests sharing)
• Settling of disputes on accounts, whist maintaining guest satisfaction
• Calling International Credit Card agencies to get Credit Card Authorization for charges sometimes in excess of R500,000
• Dealt with a wide variety of clients, including Hilary Clinton and the American Secret Service, Leonardo Di Caprio, Bill Gates, Arabian Princes, and the YPO (Young Presidents Organization)
• Checking rooms to make sure that they are fully stocked, equipped and spotlessly cleaned
• Managing Housekeeping to ensure that all rooms are turned around between check-out at 10 am and check-in at 2 pm
• Placing of gifts, flowers, and specialty items in rooms of Preferred Guests (VIP)
• Having a professional relationship with all the top service providers in Cape Town, including tour operators, restaurants, and luxury item vendors
• Being able to get Guests into Restaurants that are supposed to be fully booked through my relationship with the Managers of the restaurants
• Prided myself in being able to get hold of extremely rare items or services on very short notice, through my ability to source contacts and information
• Inspection of various departments to ensure that the highest standards are maintained
• Site Inspections for large corporate groups and international tour companies