ANDRÈ MBANDA MAMBEMBE
Restaurant Manager
CAPE TOWN
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Knowledgeable [Desired Position] with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
The Charles Restaurant
Cape Town
01.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Restaurant Manager
Life Grand Cafe
Cape Town
04.2022 - 04.2024
- My duties at this casual dining Restaurant was to oversee all its administration work, second in charge for all its events and planning.
- Staff training and recruitment.
- Handling all HR duties for all departments.
- Creating rosters for all departments of the Restaurant.
- Handling all salaries of all staff.
- Well working under pressure I was able to maintain the standards of the Restaurant, driving staff well working with positive energy to ensure excellent service is given to all guest.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Manager
Simons Restaurant
Cape Town
11.2021 - 03.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
Rockwell Hotel
Cape Town
10.2018 - 03.2020
- Restaurant which host 99 of international guest, was for to maintain its reputable standard by managing and creating an environment of love and caring for all that comes to the hotel.
- Training staff and ensuring the well being of all staff working under the hotel to drive them with positive information that is knowledgeable and helpful to provide excellent service at all time.
- Set operational goals and plans to achieve budget.
- Maintain a high non ending relationship With all guest to build reputation.
- Consistent in exceeding daily, weekly and monthly sales targets.
- Stock control and maintaining stock level.
- Staff training and scheduling.
- Ordering of stock and purchase.
Restaurant Manager
Grand Café and Beach
Cape Town
12.2016 - 09.2018
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
Food and Beverage Trainee
Le Franschhoek Hotel and Spa
Cape Town
08.2014 - 11.2016
- During my time working training at this reputable Hotel, I worked with both food and beverage manger and executive chef with over 10 years of experience.
- I was empowered with high knowledge, love of creativity, patience and also more attention to details. Knowledgeable In all aspects of hospitality.
- During my serving time, I went more into discovering my passion, love and effectiveness to the industry of hospitality.
- I gained knowledge in both causal and fine dining Restaurants. Banqueting experience, all types of events.
Education
Diploma - Food and Beverage
International Hotel School
Cape Town 01.2014 - 01.2016
Certificate - Restaurant Management
University of Cape Town
Cape Town 01.2016 - 01.2017
Skills
People management
Events management
Staff development
Staff scheduling
Setting target and strategies
Corporation and guest relations
Excellent skill in handling guest complaint
Staff management
Operations management
Customer engagement
Schedule coordination
Recruitment
Timeline
Restaurant Manager
The Charles Restaurant
01.2025 - Current
Restaurant Manager
Life Grand Cafe
04.2022 - 04.2024
Restaurant Manager
Simons Restaurant
11.2021 - 03.2022
Restaurant Manager
Rockwell Hotel
10.2018 - 03.2020
Restaurant Manager
Grand Café and Beach
12.2016 - 09.2018
Certificate - Restaurant Management
University of Cape Town
01.2016 - 01.2017
Food and Beverage Trainee
Le Franschhoek Hotel and Spa
08.2014 - 11.2016
Diploma - Food and Beverage
International Hotel School
01.2014 - 01.2016