André le Roux
General Manager
Richards Bay
Summary
I am a ambitious young Restaurant Manager with expertise in general operations management, special events, staff development and training of staff. I have a love for the food and hospitality industry.
I am an ambitious person who can create successful food service operations. I can manage staff and can asses where to increase profits and execute it. I have experience in menu design, ordering supplies and creating innovative solutions to food service challenges. I am well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Waiter
John Dory's
01.2013 - 12.2014
- Managing and serving customers : expediting customer orders, complaints to Manager
- Promoted specials or upsold items effectively.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Junior Manager
John Dory's
01.2015 - 12.2015
- Resolving customer complaints, receiving and issuing of stock, stock taking, food costs, cash up, repair & maintenance, front of house and back of house checks.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Championed workplace safety initiatives to reduce accidents or injuries among team members.
- Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
Manager
Dros Restaurant
01.2016 - 01.2017
- Managed staff shifts and clock sheets, in house training and stock control FIFO.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager to the General Manager
Mythos Cradlestone
01.2017 - 01.2019
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Unfortunately, due to Covid I had to move back home.
General Manager
MeerenSee Boat Club
09.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Responsible for various fundraising opportunities.
- Organizing and planning all functions/ prize givings.
- Organizing and planning of national competitions at the club.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
National Senior Certificate -
Ferrum High School
Newcastle 04.2001 -
Certificates -
Dros
Johannesburg 04.2001 -
Basic Welding -
Qualitas
Newcastle 04.2001 -
Skills
Operations Oversight
Advertising and marketing
Expense Control
Loss Prevention
Staff Supervision
Distribution Management
Business Administration
Schooling Information
FERRUM HIGH SCHOOL, NEWCASTLE, NATIONAL SENIOR CERTIFICATE (GRADE 12)
AFRIKAANS – HOME LANGUAGE,
ENGLISH – 1ST ADDITIONAL LANGUAGE
MATH LITERACY
LIFE ORIENTATION
BUSINESS STUDIES
CONSUMER STUDIES
HISTORY
Extra Mural : RUGBY, U14 KZN INVITATION (2006), U16 NORTHERN KZN (2008), 1ST TEAM (2009, 2010, 2011), RCL(2007, 2010, 2012).
BLOOD BANK ASSISTANT FOR SANBS (2011 & 2012).
Language
Afrikaans, English and Zulu
Disability
NONE
Residency
1 COMMODORE CLOSE
MEERENSEE
RICHARDSBAY
Hobbies And Interests
RUGBY, CRICKET, FISHING, OUTDOOR ACTIVITIES, MOVIES AND LISTENING TO MUSIC
Personal Information
- Specialization: General Manager
- ID Number: 9208295025084
- Place of Birth: UTRECHT
- Ethnicity: White
- Date of Birth: 08/29/92
- Gender: Male
- Nationality: South African
- Driving License: Yes
- Marital Status: Married
References
- Mr. Niren Prasad, Restaurant Owner, John Dory’s, 084 607 2205
- Mrs. Edna Odendaal, (previous Dros owner), now working at Spur Head Office 084 215 2754
- Corné
Timeline
General Manager
MeerenSee Boat Club
09.2022 - Current
Assistant Manager to the General Manager
Mythos Cradlestone
01.2017 - 01.2019
Manager
Dros Restaurant
01.2016 - 01.2017
Junior Manager
John Dory's
01.2015 - 12.2015
Waiter
John Dory's
01.2013 - 12.2014
National Senior Certificate -
Ferrum High School
04.2001 -
Certificates -
Dros
04.2001 -
Basic Welding -
Qualitas
04.2001 -