Summary
Overview
Work History
Education
Skills
Schooling Information
Language
Disability
Residency
Hobbies And Interests
Personal Information
References
Timeline
GeneralManager
André le Roux

André le Roux

General Manager
Richards Bay

Summary

I am a ambitious young Restaurant Manager with expertise in general operations management, special events, staff development and training of staff. I have a love for the food and hospitality industry.


I am an ambitious person who can create successful food service operations. I can manage staff and can asses where to increase profits and execute it. I have experience in menu design, ordering supplies and creating innovative solutions to food service challenges. I am well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Waiter

John Dory's
01.2013 - 12.2014
  • Managing and serving customers : expediting customer orders, complaints to Manager
  • Promoted specials or upsold items effectively.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Junior Manager

John Dory's
01.2015 - 12.2015
  • Resolving customer complaints, receiving and issuing of stock, stock taking, food costs, cash up, repair & maintenance, front of house and back of house checks.
  • Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
  • Championed workplace safety initiatives to reduce accidents or injuries among team members.
  • Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.





Manager

Dros Restaurant
01.2016 - 01.2017
  • Managed staff shifts and clock sheets, in house training and stock control FIFO.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Assistant Manager to the General Manager

Mythos Cradlestone
01.2017 - 01.2019


  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Unfortunately, due to Covid I had to move back home.

General Manager

MeerenSee Boat Club
09.2022 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Responsible for various fundraising opportunities.
  • Organizing and planning all functions/ prize givings.
  • Organizing and planning of national competitions at the club.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

National Senior Certificate -

Ferrum High School
Newcastle
04.2001 -

Certificates -

Dros
Johannesburg
04.2001 -

Basic Welding -

Qualitas
Newcastle
04.2001 -

Skills

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Schooling Information

FERRUM HIGH SCHOOL, NEWCASTLE, NATIONAL SENIOR CERTIFICATE (GRADE 12)

AFRIKAANS – HOME LANGUAGE, 

ENGLISH – 1ST ADDITIONAL LANGUAGE 

MATH LITERACY

LIFE ORIENTATION

BUSINESS STUDIES

CONSUMER STUDIES

HISTORY

Extra Mural : RUGBY, U14 KZN INVITATION (2006), U16 NORTHERN KZN (2008), 1ST TEAM (2009, 2010, 2011), RCL(2007, 2010, 2012).

BLOOD BANK ASSISTANT FOR SANBS (2011 & 2012).

Language

Afrikaans, English and Zulu 

Disability

NONE

Residency

1 COMMODORE CLOSE

MEERENSEE

RICHARDSBAY

Hobbies And Interests

RUGBY, CRICKET, FISHING, OUTDOOR ACTIVITIES, MOVIES AND LISTENING TO MUSIC

Personal Information

  • Specialization: General Manager
  • ID Number: 9208295025084
  • Place of Birth: UTRECHT
  • Ethnicity: White
  • Date of Birth: 08/29/92
  • Gender: Male
  • Nationality: South African
  • Driving License: Yes
  • Marital Status: Married

References


  • Mr. Niren Prasad, Restaurant Owner, John Dory’s, 084 607 2205
  • Mrs. Edna Odendaal, (previous Dros owner), now working at Spur Head Office 084 215 2754
  • Corné

Timeline

General Manager

MeerenSee Boat Club
09.2022 - Current

Assistant Manager to the General Manager

Mythos Cradlestone
01.2017 - 01.2019

Manager

Dros Restaurant
01.2016 - 01.2017

Junior Manager

John Dory's
01.2015 - 12.2015

Waiter

John Dory's
01.2013 - 12.2014

National Senior Certificate -

Ferrum High School
04.2001 -

Certificates -

Dros
04.2001 -

Basic Welding -

Qualitas
04.2001 -

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André le RouxGeneral Manager